CA
1st & 2nd-Level-Supporter
Coopers Group AG
Contract type
Ongoing
Work mode
Remote · Frauenfeld, Switzerland
Experience
3 years
Job description
A 1st and 2nd level support role for a client in Frauenfeld, providing support within the Electronic Workplace environment and for specialized applications.
At a glance
- Work mode
- Remote · Frauenfeld, Switzerland
- Languages
- German – fluent, English – good
What you'll do
- Ensure smooth first and second level support within the Electronic Workplace environment and for specialized applications
- Analyze, isolate and resolve faults in the EWP environment and support 3rd level support and external partners with complex issues
- Install, configure and stage notebooks and commission mobile devices
- Support users with technical questions and ensure high service quality
- Help optimize support processes and continuously improve the workplace environment
What we're looking for
- Several years of professional experience in second level support with a focus on Microsoft applications and operating systems
- Solid knowledge of Windows 11 and Microsoft 365 / Office 365
- Basic understanding of network and cloud services
- Structured, independent and solution-oriented way of working with high service and customer orientation
- Strong teamwork, resilience and a high sense of quality and responsibility
- Good communication skills and quick comprehension
- Fluent German and good English skills
Nice to have
- Experience with SCCM, MS Teams, OneDrive, M365 services, Confluence, Jira, Surface Hub and printing