O
Account Director
Contract type
One-time
Work mode
Hybrid · London, United Kingdom · Slough, United Kingdom
Experience
Lead / principal · Not stated
Level inferred from job title
Job description
Account Director role within OLIVER's in-house agency model, acting as day-to-day partner for a global FMCG client and keeping complex, multi-platform creative projects on track. A 6-month fixed-term contract based in London/Slough, accountable for delivery, client satisfaction and project profitability.
At a glance
- Employment
- Temporary · Employee (employment agreement)
- Work mode
- Hybrid · London, United Kingdom · Slough, United Kingdom
What you'll do
- Build a collaborative, trusted relationship with client stakeholders, acting as their first point of contact and protecting the brand across every project.
- Stay close to the client to understand their needs, anticipate issues and resolve them early.
- Be accountable for integrated creative projects from brief to fulfilment, maintaining client satisfaction throughout.
- Work with strategy and account colleagues to shape social strategy and milestones for the client.
- Agree campaign scope with the client, then produce estimates and timing plans in our internal scheduling system, including for complex, cross-platform social projects.
- Schedule projects against the right internal resource and help source external resource where needed.
- Partner with digital, video, photography and print producers to bring the right skills together for integrated campaigns.
- Keep projects on process, on time and on budget, motivating and coordinating teams through tight deadlines.
- Be responsible for the financial health of your projects, including profitability, forecasting accuracy and fee discussions; make sure everyone understands the cost impact of delays, extra amends and re-briefs.
- Report on project income accurately and on time, and escalate invoicing or estimate queries to senior account and business leadership.
- Evaluate project results, both qualitative and quantitative, against the original objectives.
- Guide internal stakeholders through production processes, and spot and act on ad hoc opportunities as they arise.
What we're looking for
- Experience managing digital and integrated campaigns in a creative or production agency, with a strong record of delivering across multiple platforms, particularly social media.
- Proficient to expert capability in Account Management and Project Management, with confidence running several complex projects at once.
- Experience working alongside video and photography producers as part of a joined-up approach to campaign delivery.
- Experience with project scheduling and sourcing resource and production services.
- Strong client engagement skills, with the ability to organise, influence and build effective working relationships.
- Clear, courteous communication across strategy, creative, production and client teams.
- Close attention to detail, sound commercial awareness and a sharp eye for project risk.
- Comfort integrating with a client-side team while maintaining a top-tier agency service.
Nice to have
- Ideally FMCG experience
- Experience creating content for CMS and e-commerce platforms
- Advanced use of Gen AI tools relevant to account management to improve output quality and efficiency
- Experience designing AI-assisted workflows for yourself and your team
- Agentic thinking for complex, multi-step challenges
- Strong understanding of AI capabilities and limitations, with rigorous human oversight
Apply
About OLIVER
The world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands
Established in 2004, OLIVER designs, builds and runs bespoke in-house agencies and marketing ecosystems for brands. Part of The Brandtech Group, it leverages AI technology to revolutionise how work is created and delivered.
Mission
Embedding sustainability into every department and through every stage of the project lifecycle, working towards science-based emissions reduction targets
Key facts
- 2004
- Marketing and advertising
- Partners with over 300 clients in 40+ countries
- Part of The Brandtech Group
- Uses AI solutions to enhance efficiency, spark creativity and drive decision-making
- Recruitment process does not employ artificial intelligence for selection
- Has set ambitious environmental goals with science-based emissions reduction targets
What they value
- Be Ambitious to succeed
- Be Imaginative to push the boundaries of what's possible
- Be Inspirational to do groundbreaking work
- Be always learning and listening to understand
- Be Results-focused to exceed expectations
- Be actively pro-inclusive and anti-racist across our community, clients and creations