HU
Account Manager – High-Risk Payments (EU)
Contract type
Ongoing
Work mode
Remote · Europe
Experience
Mid-level · 3+ years
Job description
An Account Manager role managing and developing relationships with existing merchants in high-risk industries for an international FinTech company providing open banking and account-to-account payment solutions. The role combines relationship management, commercial account development and payment performance optimisation.
At a glance
- Work mode
- Remote · Europe
- Languages
- English – fluent
What you'll do
- Manage and develop long-term relationships with existing merchants across Forex, iGaming, betting, casino and other high-risk digital industries.
- Act as the primary point of contact for assigned merchant accounts, handling commercial discussions, operational enquiries and ongoing support.
- Monitor merchant payment performance, transaction volumes and account activity to identify opportunities for improvement and growth.
- Identify upselling and cross-selling opportunities to increase revenue from existing merchant relationships.
- Coordinate with internal teams, including Payments Operations, Technical Support, Risk and Compliance, to resolve merchant issues efficiently.
- Support merchant onboarding, integrations and the successful launch of payment solutions in collaboration with relevant teams.
- Conduct regular account reviews, understand merchants' evolving business needs and recommend suitable payment solutions.
- Manage escalations related to payment processing, transaction performance and operational challenges.
- Support commercial negotiations, contract renewals and pricing discussions with existing clients.
- Maintain accurate account records, monitor key performance indicators and provide regular updates on portfolio performance.
- Build strong relationships with merchant stakeholders, including payment managers, finance teams and senior decision-makers.
What we're looking for
- 3+ years of experience in Account Management, Key Account Management or Merchant Relationship Management within FinTech, payments, PSPs, acquiring or related financial services.
- Previous experience working with merchants in high-risk industries, such as Forex, iGaming, betting, casino, dating or other digital businesses.
- Good understanding of payment processing, merchant operations, open banking or alternative payment methods.
- Experience managing existing merchant portfolios, maintaining client relationships and identifying opportunities for account growth.
- Understanding of common payment challenges, including transaction acceptance, payment failures, fraud, chargebacks and compliance requirements.
- Ability to coordinate with technical, operational and compliance teams to resolve merchant-related issues.
- Strong commercial awareness, communication and relationship-building skills.
- Proactive, organised and solution-oriented approach to account management.
- Ability to work independently and manage multiple merchant relationships in an international environment.
- Fluent English.
Benefits
- Competitive salary package, plus KPI based commission scheme.
- Fully remote working opportunity across Europe.
- Opportunity to work with international merchants across high-growth payment industries.
- Direct involvement in developing and expanding long-term merchant relationships.
- Collaborative international team with expertise in FinTech and payments.
- Professional development and career growth opportunities.
- Autonomy and ownership over your assigned merchant portfolio.
Apply
About HHHUB, UAB
Our client is a growing international FinTech company providing open banking and account-to-account payment solutions to merchants operating across complex and high-demand industries. The company supports businesses in sectors such as Forex trading, iGaming, betting, casino, dating, creator platforms and subscription-based services, helping them improve payment acceptance, streamline transactions and deliver efficient payment experiences across European markets.
Key facts
- FinTech
- Provides open banking and account-to-account payment solutions
- Serves merchants in Forex trading, iGaming, betting, casino, dating, creator platforms and subscription-based services
- Operates across European markets