Account Manager - India
Job description
Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform, advising on agent design and integrations while owning expansion outcomes across a portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption.
At a glance
- Work mode
- Remote · India
What you'll do
- Partner directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
- Advise on agent design, personas, conversation flows, tool integrations, and voice customisation to deliver clear business outcomes in production environments
- Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony
- Guide customers on integrating agents with existing data sources and systems
- Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
- Own expansion outcomes across a defined portfolio of enterprise accounts
- Identify expansion opportunities and drive cross-sell through deeper agent usage
- Partner with Sales, Engineering, and Account Managers to convert technical success into durable revenue growth and long-term customer commitment
What we're looking for
- 7-11 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in India
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- Strong understanding of the Indian market landscape and cultural nuances
- Self-motivated and able to work independently in a remote or distributed team environment
Benefits
Annual company offsite: entire team gathers together in a new location each year (past offsites have included Croatia and Italy)
- Innovative culture: part of a generational opportunity to define the trajectory of AI
- Growth paths: countless opportunities to drive impact beyond immediate role and responsibilities
- Learning & development: annual discretionary stipend supporting professional development
- Social travel: annual discretionary stipend to meet up with colleagues each year
- Co-working: monthly co-working stipend if not located near one of the main hubs
Apply
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About ElevenLabs
AI research and product company transforming how we interact with technology
ElevenLabs is an AI research and product company that launched in January 2023 with the first human-like AI voice model. It serves millions of users and thousands of businesses, from fast-growing startups to large enterprises. Its platforms are ElevenAgents (voice and chat agents at scale), ElevenCreative (speech, music, image, and video generation and editing across 70+ languages), and ElevenAPI (developer access to AI audio foundational models).
Key facts
- 2023
- AI research and product
- Launched in January 2023 with the first human-like AI voice model
- Serves millions of users and thousands of businesses
- Raised $781M in funding
- Last valuation was $22B
- Operates three main platforms: ElevenAgents, ElevenCreative, and ElevenAPI
- ElevenCreative supports 70+ languages
- Team includes researchers, engineers, and operators, IOI medalists and ex-founders
Partners & customers
What they value
- High-velocity: rapid experimentation, lean autonomous teams, and minimal bureaucracy
- Impact not job titles: it's about the impact you have; no task is above or beneath you
- AI first: use AI to move faster with higher-quality results across the whole company
- Excellence everywhere: everything we do should match the quality of our AI models
- Global team: we prioritize your talent, not your location