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Account Manager - Social & Creative

Storm Ideas
Contract type
Ongoing
Work mode
Remote · Canada
Experience
3 years

Job description

A Creative Account Manager role at Storm Ideas, acting as the bridge between entertainment clients and internal creative teams, owning client relationships and translating client visions into social strategies and creative briefs. The role is fully remote within Canada and works Pacific Time hours.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Remote · Canada
Pay
CAD 65,000 – 80,000 / year

What you'll do

  • Own client confidence and satisfaction, using AI tools and agentic workflows as your default way of working; build trusted relationships and communicate before clients need to follow up.
  • Understand each client's strategy, stakeholders, services, commercial context, audience, creative vision, preferences, and pressure points well enough to represent the account internally and anticipate needs.
  • Turn the client's creative vision into action across briefs, content calendars, campaigns, and deliverables; review creative assets critically and give clear feedback that protects the intent while improving the work.
  • Work out what the client is asking for, what they may really need, and what matters strategically; turn ambiguity into clear direction, context, owners, dependencies, decisions, and next steps.
  • Keep delivery coordinated across services, teams, timelines, blockers, and dependencies; use agents and reusable workflows for preparation, action tracking, planning, research, reporting, and follow-up.
  • Bring strong account judgment to ambiguous work, balancing the relationship, delivery reality, commercial context, capacity, risk, and long-term account health; diagnose issues first, then escalate with evidence, options, and a recommendation.
  • Protect the quality and value of Storm's creative, operational, strategic, and technical services; challenge work that is weak, off-strategy, unsuitable for the platform, or unlikely to create the intended value.
  • Make account health and commitments visible; surface sentiment, risks, opportunities, scope pressure, decisions, approvals, and follow-ups early, with records that people and agents can pick up and use.
  • Connect clients with Storm's wider expertise so they experience the depth and connected value of the team.
  • Spot and develop opportunities from client needs, service gaps, relationship signals, campaign moments, or operational problems, bringing enough evidence and context for the right people to act.
  • Improve how each account runs through better communication rhythms, reporting, documentation, approved AI workflows, and blocker framing; coach teammates to bring evidence, what they have tried, options, and a specific ask.
  • Stay current in account management, social platforms, creative work, and the services around the role; apply feedback and keep improving the quality, speed, judgment, and reliability of your work.
  • Keep improving how the work gets done: encode your best methods into reusable skills and workflows that agents and teammates can pick up and run, and teach what works so the whole team levels up with you.

What we're looking for

  • Evidence that you can own client relationships, stakeholder communication, account delivery, or complex operational conversations.
  • Strong creative and social judgment: can translate a client's vision into briefs, recognize platform-native ideas, explain why an asset works or does not, and give constructive feedback across copy, design, and video.
  • The judgment to review AI output against client strategy, service quality, commercial context, facts, commitments, and brand standards; never treat it as finished work.
  • A systems thinker: sees repeatable account work as a workflow to design and improve, not a list of tasks to grind through.
  • High agency and ownership: steps beyond the immediate brief, drives improvements to completion, and knows when to escalate early.
  • Commercial awareness and the ability to recognize scope pressure, service gaps, account risk, and useful growth opportunities.
  • Operational, strategic, and technical curiosity: understands the work around the creative, asks sharper questions, challenges weak assumptions, and explains tradeoffs plainly.
  • Comfort with collaborative systems such as Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar tools, plus an appetite to improve them.
  • Clear written and spoken communication; makes messy situations feel calm and practical and works well asynchronously.
  • Attention to detail held at speed: names, dates, decisions, dependencies, status, and promises stay accurate.
  • Enthusiasm for how quickly AI-enabled knowledge work is evolving, with an instinct for what improves client work and what is just noise.
  • Candidates applying must have a strong background in creative or social media account management, with experience presenting creative concepts and strategies to clients.

Your team

Account Management

You will work with an international team of 175+ people across account management, strategy, creative, production, operations, AI, and technology.

How to get hired

  1. 1Apply through our careers site; any work you want to show us is optional but would be a bonus.
  2. 2Answer a short set of self-recorded video questions.
  3. 3Meet with Account Management leadership or our recruitment team.
  4. 4Complete a short, time-boxed practical task built around a realistic client and creative brief; assess the work, explain your feedback, and show how you used AI.
  5. 5Meet with a senior leader for a second interview and discussion of your approach.

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About Storm Ideas

We supercharge the digital presence of some of the biggest names in US TV and entertainment.

At Storm Ideas, we supercharge the digital presence of some of the biggest names in US TV and entertainment. Since 2008, our international team has delivered bold, forward-thinking solutions for globally recognised clients. Whether we're building innovative products, producing high-impact social content, or designing smarter ways for our partners to work—we're right at the cutting edge of creativity, technology, and automation. Storm is an AI-native agency.

Mission

To deliver bold, forward-thinking solutions for globally recognised clients, embracing future-facing technology like AI thoughtfully into our work.

Key facts

  • 175+ people
  • 2008
  • Digital agency for US TV and entertainment
  • AI-native agency
  • International team of 175+ people
  • Fully remote roles
  • Works with globally recognised clients in US TV and entertainment