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AG Partners - Amazon Operations Manager

JobRack
Contract type
Freelance
Work mode
Remote · EU time zone (Western or Eastern Europe strongly preferred, UK working hours)
Experience
Senior · 7+ years

Job description

Operations Manager role at a growing Amazon business, owning brand-building delivery and client communication across around 12 brands. The role runs the new product pipeline and the client launch pipeline, coordinating supply chain, catalogue, design and PPC specialists.

At a glance

Employment
Full-time · Independent contractor
Work mode
Remote · EU time zone (Western or Eastern Europe strongly preferred, UK working hours)
Languages
English – native or near-native
Pay
USD 4,000 / month

What you'll do

  • Run the new product pipeline: move ideas through sourcing and quotes, prioritise with supply chain, and ask the product lead for more ideas when needed
  • Run the client launch pipeline: coordinate each step from product selection to launch, with clear owners, deadlines and follow-ups
  • Start with a daily 30-minute pulse check: review launch blockers, outstanding quotes, enough product ideas, and client/team Slack updates
  • Work with supply chain to keep orders, stock and logistics on track, and build forecasts from real sales data as it becomes available
  • Clear blockers promptly, chase outstanding quotes, and help the team prioritise what needs to move next
  • Coordinate catalogue, design and PPC specialists so their work is ready on time and nothing gets missed
  • Own the brand-building client journey, managing expectations and following up quickly on decisions and outstanding actions
  • Spend around half your time on client communication, including clear updates at least twice a week for active sourcing-phase clients
  • Keep trackers and regular reporting current; flag refund, stock or sales issues early, with a plan to address them
  • Improve the systems you run through clearer SOPs, better ClickUp workflows, and AI or automation where it helps
  • Run the weekly ops meeting and give the founders a concise report on progress, risks and next steps
  • Grow into wider business and agency operations, with the opportunity to build a team of one or two people

What we're looking for

  • A mover: hyper-organised, hyper-focused, high-energy, checking gaps on your own rhythm without being prompted
  • Client-management maturity: has held clients through difficult conversations (delays, cost overruns, bad news, scope arguments), resets expectations without becoming defensive and keeps clients engaged
  • People-management reflex: holds team members accountable without drama, runs meetings that produce decisions, leads specialists through clear briefs and consistent follow-up
  • Strong AI fluency: uses AI tools confidently to improve workflows while applying own thinking and checking output
  • 7+ years operations leadership in e-commerce, Amazon, or supply-chain-heavy business (has run a function, not just executed in one)
  • An understanding of Amazon, catalogue/listing workflows and the product-to-launch process; personally launching Amazon products is not required
  • Excellent organisation and follow-through: keeps trackers current, spots gaps and makes sure every action has an owner and a deadline
  • Excellent written English (native or near-native - client-facing communication is a core part of this role)
  • Systems thinker: designs and implements processes with discipline and is comfortable owning ClickUp, Notion, or Airtable as a daily operating tool
  • Strong prioritisation: can manage multiple projects, follow up promptly and keep work moving in a fast-paced business
  • Strong cross-team coordination: holds people accountable, clarifies responsibilities and works well with specialists
  • Based in or overlapping with EU time zone (Western or Eastern Europe strongly preferred, UK working hours)

Nice to have

  • Direct Amazon FBA private label launch experience (own brand or as an agency operator)
  • Commercial awareness: comfortable reading client contracts and revenue-share terms, able to flag when a scope change becomes a commercial issue
  • Experience managing offshore teams (Philippines, India, Pakistan, Eastern Europe)
  • Experience working at a bootstrapped business or as a COO-of-one at a small company
  • Supply chain experience, including supplier negotiation, securing better deals, sourcing in China, freight or FBA logistics
  • Familiarity with Xero, Sellerboard, Helium 10, Jungle Scout, or similar Amazon-specific tooling
  • Background that includes running both client-facing and internal operations functions

How to get hired

  1. 1JobRack handles all the screening and testing, so the company sees only the best-fit candidates
  2. 2Apply only through JobRack; do not contact the company directly
  3. 3The process may occasionally include extra steps

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About JobRack

A growing Amazon business that does three things on Amazon: grows existing sellers through PPC and catalogue management, builds brands from scratch for clients (from sourcing through to launch and ongoing management), and launches its own Amazon brands. It manages around 12 brands.

Key facts

  • E-commerce
  • Manages around 12 brands
  • Grows existing sellers through PPC and catalogue management
  • Builds brands from scratch for clients, from sourcing through to launch and ongoing management
  • Launches its own Amazon brands
  • Founders are based in Lisbon