Agency Compliance Manager

• Knowledge of effective compliance program principles, including HHS OIG guidance and the operation of the seven elements of an effective compliance program
• Knowledge of compliance concern intake, triage, fact-finding, investigation, evidence management, root-cause analysis, referrals, corrective action, and closure validation
• Knowledge of risk-based compliance assessment, monitoring, auditing, control evaluation, external-audit coordination, and findings-management practices
• Knowledge of enterprise compliance governance, compliance committees, federated compliance models, escalation protocols, and defensible decision documentation
• Knowledge of federal and Arizona regulatory structures and methods for researching, interpreting, documenting, and operationalizing regulatory requirements
• Knowledge of policy, procedure, standard-work, control, exception, acknowledgment, and records-management lifecycles
• Knowledge of adult-learning principles, role-based training, communication planning, and training-effectiveness evaluation
• Knowledge of compliance metrics, trend analysis, program-effectiveness assessment, dashboards, data integrity, and continuous improvement
• Knowledge of GRC concepts and ServiceNow-enabled policy, compliance, issue, investigation, audit, corrective-action, and reporting workflows
• Skilled in leading professional compliance, policy, investigation, monitoring, and audit personnel through clear assignments, quality expectations, coaching, and accountability
• Skilled in communicating complex regulatory, compliance, and risk issues to executive leadership, governing bodies, and non-technical stakeholders
• Skilled in converting enterprise strategy and regulatory obligations into practical work plans, procedures, controls, training, monitoring, and measurable deliverables
• Skilled in managing sensitive concerns objectively, consistently, promptly, and with appropriate confidentiality
• Skilled in preparing concise executive briefings, findings, recommendations, dashboards, and decision memos
• Skilled in facilitating cross-divisional work and resolving operational barriers while preserving Compliance Office independence and escalation rights
• Skilled in using risk, trend, workload, and performance data to prioritize resources and improve program effectiveness
• Ability to exercise sound judgment without exceeding delegated authority and recognize matters requiring CCO, executive, cross-divisional, or regulator involvement
• Ability to lead through influence in a federated compliance environment
• Ability to build effective partnerships across diverse stakeholder groups
• Ability to coach and develop compliance professionals
• Ability to ensure investigations, monitoring, and corrective actions are adequately documented and capable of withstanding audit or regulatory scrutiny
• Ability to influence leaders and risk/control owners who do not report directly to the position
• Ability to balance prevention, education, monitoring, investigation, remediation, and enforcement considerations in a complex public Medicaid environment
• Ability to manage competing priorities in a complex regulatory environment
• Ability to foster a culture of accountability, transparency, and continuous improvement

Office of the Director (OOD)

Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)

• 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Other Leaves - Bereavement, civic duty, and military
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities
• Option of a full-time or part-time remote work schedule