SI
AI-First Creative Account Manager
Contract type
Ongoing
Work mode
Remote · Canada
Experience
3 years
Job description
An account management role at a digital agency serving US TV and entertainment clients, owning client relationships, creative quality, and account growth using AI-first workflows. Fully remote within Canada on Pacific Time hours.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Canada
- Pay
- CAD 65,000 – 80,000 / year
What you'll do
- Own client confidence and satisfaction, using AI tools and agentic workflows as the default way of working; build trusted relationships and communicate before clients need to follow up
- Understand each client's strategy, stakeholders, services, commercial context, audience, creative vision, preferences, and pressure points to represent the account internally and anticipate needs
- Turn the client's creative vision into action across briefs, content calendars, campaigns, and deliverables; review creative assets critically and give clear feedback
- Work out what the client is asking for, what they may really need, and what matters strategically; turn ambiguity into clear direction, context, owners, dependencies, decisions, and next steps
- Keep delivery coordinated across services, teams, timelines, blockers, and dependencies; use agents and reusable workflows for preparation, action tracking, planning, research, reporting, and follow-up
- Bring strong account judgment to ambiguous work, balancing relationship, delivery reality, commercial context, capacity, risk, and long-term account health; diagnose issues then escalate with evidence, options, and a recommendation
- Protect the quality and value of Storm's creative, operational, strategic, and technical services; challenge weak or off-strategy work and help get it to the right standard
- Make account health and commitments visible; surface sentiment, risks, opportunities, scope pressure, decisions, approvals, and follow-ups early
- Connect clients with Storm's wider expertise
- Spot and develop opportunities from client needs, service gaps, relationship signals, campaign moments, or operational problems
- Improve how each account runs through better communication rhythms, reporting, documentation, approved AI workflows, and blocker framing; coach teammates
- Stay current in account management, social platforms, creative work, and related services
- Encode best methods into reusable skills and workflows that agents and teammates can run, and teach what works
What we're looking for
- Evidence of owning client relationships, stakeholder communication, account delivery, or complex operational conversations
- Strong creative and social judgment: translate a client's vision into briefs, recognize platform-native ideas, explain why an asset works or does not, and give constructive feedback across copy, design, and video
- Judgment to review AI output against client strategy, service quality, commercial context, facts, commitments, and brand standards
- A systems thinker who sees repeatable account work as a workflow to design and improve
- High agency and ownership; step beyond the immediate brief, drive improvements to completion, and know when to escalate early
- Commercial awareness and ability to recognize scope pressure, service gaps, account risk, and useful growth opportunities
- Operational, strategic, and technical curiosity
- Comfort with collaborative systems such as Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar tools
- Clear written and spoken communication; work well asynchronously
- Attention to detail held at speed
- Enthusiasm for how quickly AI-enabled knowledge work is evolving
- Strong background in creative or social media account management, with experience presenting creative concepts and strategies to clients
Nice to have
- Optional work samples or anything you think might be relevant to show us
Your team
Account Management
Works with an international team of 175+ people across account management, strategy, creative, production, operations, AI, and technology.
Benefits
- CAD 65,000 to CAD 80,000 per year depending on experience
- Full time, permanent employment contract
- Fully remote role within Canada
- 33 Days Paid Leave and Benefits
- Working with globally recognizable brands in US TV and entertainment
- A high-end, fast computer and all the latest software and AI tools
- Modern hardware, approved AI tools, collaboration systems, and support from an AI Operations team
How to get hired
- 1Apply through the careers site; optional work samples are a bonus
- 2Answer a short set of self-recorded video questions
- 3Meet with Account Management leadership or the recruitment team
- 4Complete a short, time-boxed practical task built around a realistic client and creative brief, assessing the work, explaining feedback, and showing how you used AI
- 5Meet with a senior leader for a second interview and discussion of your approach
Apply
About Storm Ideas
We supercharge the digital presence of some of the biggest names in US TV and entertainment.
At Storm Ideas, we supercharge the digital presence of some of the biggest names in US TV and entertainment. Since 2008, our international team has delivered bold, forward-thinking solutions for globally recognised clients. Whether we're building innovative products, producing high-impact social content, or designing smarter ways for our partners to work—we're right at the cutting edge of creativity, technology, and automation.
Mission
To deliver bold, forward-thinking solutions for globally recognised clients, embracing future-facing technology like AI thoughtfully.
Key facts
- 175+ people
- 2008
- Digital agency / social media and entertainment marketing
- International team of 175+ people
- AI-native agency with AI tools and agentic workflows central to how teams work
- Client portfolio includes some of the biggest names in global entertainment, including well-known animation brands
- Fully remote-first with Pacific Time alignment for this role