Associate Product Manager (m/f/d)
Job description
Product Manager role on Superchat's Integrations team, owning the surface through which AI agents take real-world actions (CRM sync, bookings, call transfers, workflows) plus the public API, webhooks and developer experience. The posting also describes an Associate Product Manager position working directly with the CPO across customer research, product data, product marketing and adoption.
At a glance
- Work mode
- On-site · Berlin, Germany
- Languages
- English – fluent
What you'll do
- Own the Integrations surface: CRM sync, appointment bookings, call transfers, custom workflows
- Own the public API, webhooks, and the developer experience that lets partners build on top of Superchat
- Design APIs and ship agent tooling
- Work directly with the CPO on the topics that matter most right now
- Prepare leadership meetings, drive decisions forward and make sure priorities turn into results
- Plan and run initiatives that bring the product to customers: webinars, product updates, customer events, newsletters and educational content
- Prepare and launch new features end-to-end together with Product, Engineering and Marketing
- Build sharp slides and reports for customers and leadership
- Run customer interviews and turn what you hear into clear insights for the product team
- Feed insights into roadmap decisions together with the PMs
- Own dashboards on activation and adoption and turn the numbers into actions
- Drive initiatives that improve activation and adoption of key features
What we're looking for
- Hungry learner: eager to learn fast, actively seek feedback and turn it into visible progress within weeks
- Structured self-starter: highly organized, bring order to messy situations and get things done without step-by-step guidance
- Analytical thinker: comfortable with data, can pull numbers from spreadsheets or analytics tools and turn them into clear insights
- Customer-curious: enjoy talking to users, ask good follow-up questions and turn interviews into actionable takeaways
- Clear communicator: write crisply, build clean slides and feel comfortable presenting to customers, e.g. in webinars
- Scrappy generalist: happy to switch between product marketing, data, research and ops
- AI-native: use AI tools daily and always experimenting with new ones
- Has taste: strong sense for what good looks like in product, design and writing
- Fluent in English, written and spoken
Your team
Integrations
Owns the surface that decides whether AI agents are clever demos or systems that actually do work: CRM sync, appointment bookings, call transfers, custom workflows, plus the public API, webhooks and developer experience.
Benefits
- Choose between an Urban Sports Club or John Reed membership, or a public transport pass/Dance subscription
- Regular company-wide and team events
- An annual €500 learning and development budget for conferences, courses, books, career coaching, and more
- An inclusive and exciting startup culture that supports rapid professional and personal growth
- A beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment
Apply
About Superchat
The platform of choice for 10,000+ businesses worldwide
Founded in 2020, Superchat started as a unified inbox for every channel a customer might pick (WhatsApp, email, SMS, Instagram) and now builds AI agents that respond across chat, email, and voice. 10,000+ businesses worldwide use the platform, from brands like Allianz, Auto1, Enpal, Danone and GASAG to small businesses, dental practices and one-person startups. Millions of messages flow through Superchat every day.
Mission
Rebuilding how businesses talk to their customers, with AI as the engine of that communication.
Key facts
- 100 people
- 2020
- Berlin
- 10,000+ businesses worldwide
- Millions of messages flow through Superchat every single day
- Profitable
- Raised €18M in funding (last round 4.5 years ago, growing on its own money since)
- Headquartered in Berlin
- Product function reshaped around three pillars: AI, Integrations, and Core
Partners & customers
What they value
- In-person collaboration
- Openness, mutual respect, and the exchange of different perspectives
- Ambition and drive
- High degree of ownership and a strong learning mindset
- Humility and teamwork
- Diversity makes companies stronger