Associate - Sportsbook Operations (Overnight)
Job description
Associates on a new sportsbook operations team working on the front line of all tech, process and trading issues that impact sportsbook. The role focuses on coordinating teams to protect the customer experience and understanding the full lifecycle of sportsbook issues.
At a glance
- Work mode
- Remote
What you'll do
- Keep the customers' experience at the forefront of your mind at all times
- Take control in coordinating, instructing and challenging the necessary teams to mitigate against negative customer experience
- Have full understanding of the life cycle of sportsbook issues – from customer service query to customer fulfillment
- Become an expert on the compliance regulations
- Be trained to know all of our service level agreements and key performance indicators inside out
- Brief stakeholders on the impacts of any issues and help the business use the lessons learned to continuously improve how we serve our customers
What we're looking for
- Passion for sports and an equal passion for creating unparalleled customer experience
- Be prepared to work overnight flexible hours to mirror the sporting schedule
- The person 'who can keep their head when all about you are losing theirs'
- A level-headed problem solver who understands that small friction points can have a material impact on overall customer experience
- A diligent, detail focused individual who has a capacity to retain, document and utilise complex information
- Strong, knowledgeable and articulate in a crisis
Nice to have
- Some exposure to sportsbook
- Passion for sports and or betting
Your team
sportsbook operations team
New sportsbook operations team working on the front line of all tech, process and trading issues that impact sportsbook.
Benefits
- Competitive pay and benefits
- Flexible vacation allowance
- Startup culture backed by a secure, global brand
Apply
Direct apply at Hard Rock Digital
Opens the job posting at Hard Rock Digital
About Hard Rock Digital
Fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world
Hard Rock Digital is a fiercely focused team building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality, bringing that foundation of success to the digital space.
Mission
To become the best online sportsbook, casino, and social gaming company in the world
Key facts
- online sportsbook, casino, and social gaming
- Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida
- Building online sportsbook, casino, and social gaming products
What they value
- Customer-obsessed
- Deeply curious
- Authentically
- Diverse and inclusive work environment