Best Season in Portugal: Tech Brand Customer Happiness for Swedish Speakers

AetherCore

Contract type

Ongoing

Work mode

Remote · Portugal

Experience

3 years

Job description

A Swedish-speaking E-commerce Support Specialist role supporting users of a tech brand's e-commerce platform with order tracking, returns, refunds and payment queries. The position is remote in Portugal on a full-time, 12-month renewable contract.

At a glance

Employment: Full-time
Work mode: Remote · Portugal
Languages: Swedish – C2, English – C1

What you'll do

Handle inquiries related to online orders: delivery, returns, refunds, and payment issues
Communicate with customers via phone, email, and chat
Ensure data security in compliance with GDPR and PCI standards
Escalate complex cases and follow internal procedures
Collaborate with logistics and financial teams

What we're looking for

C2-level Swedish and higher and fluent English (C1)
Strong communication and customer service skills
Detail-oriented mindset and problem-solving attitude
Ability to work in rotating shifts (07:00-24:00, Mon-Sun)
EU member state ID or a valid residence card for Portugal

Nice to have

Prior experience in customer support or back-office

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