Bi-Lingual Sales Support Associate
Job description
A Sales Support Associate role at FICO supporting the operational needs of the LAC business, coordinating cross-functional processes, stakeholders, documents, dashboards and internal events.
At a glance
- Work mode
- Remote
- Languages
- Portuguese – native or highly proficient, English – strong written and verbal, Spanish
What you'll do
- Support the operational needs of LAC teams, following and driving adoption of established global processes
- Partner with internal FICO teams — Sales, Pre-Sales, CSM, Support, Product, Finance, and Accounting — as well as international cross-functional teams across different time zones
- Build relationships with a broad range of stakeholders, from senior executives to sales support teams, to gather information and support alignment across teams
- Create and review presentations and documents
- Maintain and update tracking spreadsheets and dashboards
- Help coordinate and control internal corporate events and manage vendors
What we're looking for
- Minimum 5 years of experience in sales support, business operations, administrative support, or related areas
- Bachelor's degree completed or in progress in a related field, or equivalent education/experience
- Native or highly proficient Portuguese; strong written and verbal English required
- Effective written and verbal communication skills, demonstrated through content development and presentation
- Excellent organizational skills, with strong prioritization and flexibility to manage multiple tasks amid shifting priorities in a dynamic environment
- Self-motivated, curious, and current on technology trends, with a strong desire to learn and grow
- Enjoys working cross-functionally as part of a broader team
- Proven problem-solving skills, with examples of creative, innovative solutions to business challenges
- Proven ability to create and maintain spreadsheets, reports, statements, and inventories accurately and with strong attention to detail, using tools such as Microsoft Office, Excel, and Power BI
- Strong internet research skills and practical knowledge of AI tools to support research and vendor sourcing
- Experience organizing and executing internal corporate events, including timeline tracking, vendor management, logistics, venue/catering coordination, participant tracking, and on-site support
Nice to have
- Spanish a plus
Your team
LAC teams
Benefits
An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie
Apply
About FICO
A leading global analytics software company, helping businesses in 100+ countries make better decisions
FICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. FICO Scores are used by 90 of the top 100 US lenders; 4 billion payment cards globally are protected by FICO fraud systems; 3/4 of US mortgages are approved using the FICO Score. FICO helps many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.
Key facts
- Analytics software
- FICO Scores are used by 90 of the top 100 US lenders
- 4 billion payment cards globally are protected by FICO fraud systems
- 3/4 of US mortgages are approved using the FICO Score
- Among the world's top 100 software companies by revenue
- NYSE: FICO
What they value
- Act Like an Owner
- Delight Our Customers
- Earn the Respect of Others