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Billing Operations Manager
Contract type
Ongoing
Work mode
Remote · United States, Europe
Experience
Mid-level · 2+ years
Job description
Billing Operations Specialist at ElevenLabs responsible for the full billing lifecycle of enterprise accounts, from provisioning closed-won deals to offboarding churned accounts, and for improving billing processes and tooling.
At a glance
- Work mode
- Remote · United States, Europe
What you'll do
- Translate closed-won deals from Salesforce into correctly configured subscriptions in billing platforms such as Stripe – pricing plan, billing interval, contract start date, trial periods, discounts
- Own the reconciliation between executed order forms and what's been requested for provisioning; work with Sales and Legal to resolve any gaps
- Partner with Engineering to identify automation opportunities and build guardrails that make provisioning faster and more accurate over time
- Process mid-cycle changes and manage renewal mechanics – upgrades, downgrades, seat changes, plan switches
- Handle offboarding cleanly: close subscriptions, issue final invoices or credits, ensure no residual billing
- Resolve invoice discrepancies raised by customers or flagged by the Customer Success team – incorrect amounts, missing credits, misapplied discounts
- Run periodic audits of active subscriptions to verify billing matches contracted terms
- Identify and remediate ghost subscriptions, duplicate customers, and orphaned invoices
- Support month-end and quarter-end close by reconciling billing platforms with Finance's records
- Surface pricing or configuration anomalies to relevant teams
- Work on projects and programs that evolve the sophistication of billing processes and tooling, including pricing migrations
What we're looking for
- 2-5 years in billing operations, revenue operations, finance operations or a similar role supporting B2B or enterprise customers
- Hands-on experience with a subscription billing platform, ideally Stripe Billing or similar (Chargebee, Zuora, Recurly), including subscriptions, invoices, credits, coupons and billing intervals
- Experience turning closed-won deals and order forms into correct billing configurations (pricing plan, start date, trial, discounts)
- Strong attention to detail and a record of catching discrepancies before customers do
- Can read a contract or order form and spot gaps against what was requested for provisioning
- Experience reconciling billing data to finance records, including supporting month-end or quarter-end close
- Comfort working with Salesforce (or another CRM) as the source of truth for deals
- Clear written communication and ability to work across Sales, Customer Success, Finance, Legal and Engineering
- Comfortable with ambiguity and with managing a high volume of accounts without losing track
Nice to have
- Experience with usage-based or hybrid pricing
- Familiarity with SQL, spreadsheets at scale (pivots, lookups), or BI tools, for audits and reconciliation
- Experience building automation or scripts, or partnering with Engineering on guardrails (APIs, webhooks, no-code tools)
- Experience running subscription audits, such as finding ghost subscriptions, duplicate customers and orphaned invoices
- Experience with pricing migrations or billing-system migrations
- Exposure to ASC 606 or revenue recognition basics
- Experience with a quote-to-cash stack (CPQ, contract management, ERP such as NetSuite)
- Experience at a high-growth SaaS or AI company
Apply
Direct apply at ElevenLabs
Opens the job posting at ElevenLabs
About ElevenLabs
AI research and product company transforming how we interact with technology
ElevenLabs launched in January 2023 with the first human-like AI voice model and serves millions of users and thousands of businesses. It has expanded into three main platforms: ElevenAgents, ElevenCreative and ElevenAPI.
Key facts
- 2023
- AI research and product
- Raised $781M in funding
- Last valuation was $22B
- Serves millions of users and thousands of businesses
- Expanded from voice into ElevenAgents, ElevenCreative and ElevenAPI
- ElevenCreative supports 70+ languages
Partners & customers
Deutsche TelekomMeta
What they value
- High-velocity
- Impact not job titles
- AI first
- Excellence everywhere
- Global team