IA
BMC Helix ITSM Consultant (22180 / 60-80% Pensum)
IQ Plus AG
Contract type
One-time
Work mode
Remote · Switzerland
Experience
3 years
Job description
An experienced BMC Helix ITSM Consultant is sought to temporarily strengthen a platform engineering team at a financial services client, supporting operations and ongoing development of an existing BMC Helix ITSM environment.
At a glance
- Employment
- Temporary
- Work mode
- Remote · Switzerland
- Languages
- German – B2, English – B2
What you'll do
- Ensure stable operation, administration and configuration of the BMC Helix ITSM platform
- Independently handle incidents, service requests and technical problems
- Analyse, troubleshoot and optimise existing ITSM processes and configurations
- Maintain and adapt existing integration jobs with Spoon / Pentaho Data Integration (PDI)
- Implement adjustments, testing and production-near improvements
- Collaborate with the lead engineer and internal process and service owners
- Technical documentation and knowledge transfer to the internal team
- Provide occasional support for a running ITOM project as needed
What we're looking for
- Several years of practical experience with BMC Helix ITSM, especially administration, configuration and operations
- Solid knowledge of core ITSM modules, especially Incident, Problem and Service Request Management
- Practical experience with Spoon / Pentaho Data Integration (PDI), especially analysing and adapting existing integration jobs
- Good knowledge of ITSM processes and ITIL
- Experience in troubleshooting, testing and technical implementation of platform adjustments
- Independent, structured and solution-oriented way of working
- Ability to quickly familiarise with existing system landscapes and react flexibly to changing requirements
- Good German and/or English skills (at least B2)
Your team
Plattform-Engineering-Team
Team supporting the operational running and ongoing development of an existing BMC Helix ITSM environment at a financial services client.