Change Lead
Level inferred from job title
Job description
A Change Lead at Monzo who leads and develops a team of Change Partners and drives operational change across Product and Operations teams. The role connects Product and Operations, builds a scalable approach to change, and ensures new products, tools and processes land safely across UK, EU and supplier operations.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · UK
- Pay
- GBP 68,900 – 87,100 / year
What you'll do
- Leading, coaching and developing a team of Change Partners, helping them grow, do their best work and build strong relationships across Monzo.
- Managing your team's capacity and priorities, making sure the right people are supporting the right work and adapting plans as business needs change.
- Connecting Product and Operations teams, bringing clarity to competing priorities, spotting risks early and helping everyone stay aligned.
- Building a consistent, scalable approach to operational change, sharing best practices and continuously improving how we work.
- Championing the impact of the Change team, using data, clear reporting and meaningful success measures to demonstrate outcomes and influence senior leaders.
- Creating a culture of curiosity, collaboration and continuous improvement, where we celebrate successes and learn openly from challenges.
- Providing hands-on support and leadership oversight for complex changes, making sure new products, tools and processes land safely and effectively across our UK, EU and supplier operations.
What we're looking for
- You're an experienced people leader who enjoys coaching others, building high-performing teams and creating an environment where people can thrive.
- You're comfortable leading complex operational change, bringing structure and clarity while staying flexible when priorities shift.
- You can see the bigger picture, balance competing demands and make confident decisions without needing to know every detail.
- You're a strong communicator who builds trusted relationships and can influence senior stakeholders, bringing people together around shared goals.
- You're confident working with data, using insights from different sources to identify risks, measure success and tell a compelling story.
- You're great at planning, prioritising and helping teams stay focused on the work that will make the biggest difference.
- You're happy to get hands-on when needed, combining strategic leadership with a practical approach to solving problems and delivering results.
Your team
Change team
Our Change team helps turn new products, tools and processes into better experiences for our customers and the teams supporting them.
Benefits
We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup.
- £68,900 - £87,100 + Incentive Awards tied to your performance + benefits.
- Remote working
- £1,000 learning budget each year to use on books, training courses and conferences.
How to get hired
- 1Application
- 2Recruiter call
- 3Role Specific Interview
- 4Values Interview
Apply
About Monzo
We're on a mission to make money work for everyone.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
Mission
Make money work for everyone
Key facts
- Banking
- Started as a prepaid card
- Product offering has grown a lot in the last 10 years in the UK
- Offers personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK
- UK customers can save, invest and combine their pensions with Monzo
- Known for hot coral cards and get-paid-early feature
- Financial education on social media and award winning customer service