Client Delivery Lead (Accounting Experience preferred) (w/f/d)
Level inferred from job title
Job description
Client Delivery Lead at Kraken, managing a technology domain (billing, finance, comms) for European client projects, either migrating clients onto the Kraken platform or managing long-term technology requirements. The role is a hands-on individual contributor position based in Europe with expected travel.
At a glance
- Work mode
- Remote · Europe
- Languages
- English – fluent, German – fluent
What you'll do
- Manage the relationship with client counterparts (often product owners and business owners)
- Be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
- Be the knowledge base of how Kraken works and how we deliver the Kraken Platform
- Triage incoming requests and communicate client priorities internally
- Summarise and articulate client needs, considerations and timelines internally to enable the ongoing development of the Kraken platform
- Support the engineering team to deliver product features
- Challenge the client to think differently about tech development, with full belief in the continuous iteration and deployment approach
What we're looking for
- Strong client delivery and/or product ownership experience
- Agile delivery experience
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience and initiative
- Time management and a get-stuff-done attitude
- Fluent English + German
- Hands-on, individual contributor, comfortable with ambiguity and an ever changing environment
- Self-starter willing to flex outside of typical job role
- Committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency
- Willing to challenge beliefs and see through multiple viewpoints
- Right to work in the country they are applying to (no visa sponsorship)
Nice to have
- Consulting experience
- Previous experience in accounting and billing or payments
Your team
Client delivery team
Supports European clients through their technology transformation journeys, supporting long term migration projects.
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About Kraken
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
Mission
Improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone
Key facts
- energy technology
- Licensing Kraken for over 4 years
- Flat and agile organisation
- Building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition
What they value
- Simplicity
- Client benefit
- Efficiency
- Genuine, honest, empathetic people