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Client Success Manager - 100% Remote (m/w/d)

Digistore
Contract type
Ongoing
Work mode
Remote · Germany, many European countries
Experience
Mid-level · 2+ years

Job description

Customer Success Manager role focused on building long-term relationships with a fixed client base, advising on software and online marketing, and handling technical customer inquiries.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Remote · Germany, many European countries
Languages
German – fluent, English – fluent
Pay
EUR 40,000 – 55,000 / year

What you'll do

  • Manage your own fixed client base and build long-term personal relationships, proactively approaching customers.
  • Become a specialist for online marketing and software applications and answer customer questions in writing and by phone, including channels like WhatsApp.
  • Act as central contact for all customer concerns, from feature requests to bug reports, verifying bugs and forwarding structured information to development.
  • Continuously identify improvement potential from customer contact and proactively share it with your team.
  • Represent Digistore24 at international VIP customer events, business lunches and trade fairs, maintaining relationships face to face.

What we're looking for

  • Communicate precisely and in a target-group-friendly way, defusing conflicts with sensitivity and solution orientation, and switch seamlessly to English.
  • At least two years of experience in customer care.
  • Work in a structured and reliable way and set priorities independently, staying effective in the home office.
  • Continuously follow current trends and enjoy independently learning new topics.
  • Fluent German and English skills.

Nice to have

  • Basic knowledge of HTML and CSS.
  • Experience in online marketing.

Benefits

  • 100% remote work with a stable internet connection.
  • Permanent employment possible while residing outside Germany in many European countries.
  • Work up to 170 days per year from EU countries abroad.
  • Use coworking spaces of a partner up to 3 days per week.
  • 30 vacation days on a full-time basis.
  • Flexible working hours in agreement with your team.
  • Individual development based on your strengths.
  • Flat hierarchies and short decision paths.
  • Modern equipment for your work.
  • Team lunches with Lieferando credit.
  • Team events across Europe.
  • Monthly one-on-one meetings with team leadership.

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About the company

We shape the digital future.

A fast-growing technology company whose platform gives millions of people access to valuable knowledge and the tools to reach their goals.

Mission

Support people worldwide in sharing their knowledge online and building their own successful business.

Key facts

  • rund 200
  • One of Germany's top IT companies.
  • Around 200 highly motivated employees.
  • People from over 40 different countries work together.
  • Founders are part of the team and there are no external investors.

Partners & customers

Lieferando

What they value

  • We are doers, not big talkers.
  • We love to perform.
  • Ownership, autonomy and direct feedback instead of micromanagement.