BW
Client Success Manager
Contract type
Freelance
Work mode
Remote · Philippines
Experience
Mid-level · 3+ years
Job description
Client Success Manager at Bamboo Works, owning the client journey from onboarding through long-term account management for a portfolio of clients building remote teams. The role coordinates recruitment efforts, supports contractors, and identifies opportunities to grow client teams.
At a glance
- Employment
- Full-time · Independent contractor
- Work mode
- Remote · Philippines
- Languages
- English – fluent
- Pay
- USD 1,600 – 2,000 / month
What you'll do
- Own the client relationship from onboarding through long-term partnership.
- Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
- Develop a deep understanding of each client's business, hiring strategy, and growth plans.
- Build trusted relationships with key stakeholders and decision-makers.
- Conduct regular check-ins, business reviews, and strategic planning sessions.
- Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
- Drive long-term client satisfaction, retention, and account growth.
- Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
- Partner closely with recruiters throughout the hiring process.
- Monitor recruitment progress, timelines, and candidate pipelines.
- Keep clients informed with proactive communication and regular updates.
- Ensure every placement reflects Bamboo Works' commitment to quality and service.
- Support contractors throughout their engagement with Bamboo Works.
- Conduct onboarding and regular performance check-ins.
- Help contractors integrate successfully into their clients' teams.
- Identify and address potential performance concerns early.
- Facilitate constructive conversations between clients and contractors when needed.
- Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership.
- Keep projects moving efficiently while ensuring alignment across all stakeholders.
- Manage multiple client accounts simultaneously with exceptional organization and attention to detail.
- Continuously improve internal processes to enhance the client experience.
- Identify opportunities to help clients expand their remote teams.
- Recommend additional roles and staffing solutions that genuinely support business growth.
- Recognize account expansion opportunities through regular client conversations.
- Contribute to the long-term growth of both Bamboo Works and its clients.
What we're looking for
- 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
- Proven experience managing long-term client relationships with a strong focus on retention and account growth.
- Experience coordinating multiple stakeholders and managing several projects simultaneously.
- Strong problem-solving skills and confidence handling challenging client conversations.
- Excellent communication skills, both written and verbal, with fluent English.
- Highly organized, proactive, and capable of working independently.
- Strong commercial awareness while maintaining a client-first mindset.
- Comfortable learning about different industries, business models, and organizational structures.
Nice to have
- Experience within recruitment, staffing, outsourcing, or HR services.
- Familiarity with remote hiring models and globally distributed teams.
- Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists.
- Experience using ATS, CRM, project management, or client success platforms.
Benefits
- Join a growing international company with ambitious expansion plans.
- Work directly with businesses across multiple industries and countries.
- Build meaningful, long-term client relationships where your work has visible impact.
- Collaborate with a supportive, high-performing remote team.
- Enjoy a high degree of autonomy, trust, and ownership in your role.
- Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth.
How to get hired
- 1Initial Interview
- 2Interview with the Founders
- 3Client Success Case Discussion
- 4Offer & Onboarding
Apply
About Bamboo Works
Connecting companies around the world with exceptional remote professionals
Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.
Key facts
- Staffing
- Fast-growing international staffing firm
- Helps businesses build high-performing offshore teams
- Covers functions including operations, marketing, finance, technology, customer support, and executive assistance