Client Success Manager III
Job description
Client Success Manager III at BlueVoyant, acting as primary point of contact and trusted advisor for a portfolio of enterprise customers, driving adoption, retention, satisfaction and strategic alignment across the customer lifecycle. The role works cross-functionally with Sales, Product, Services and Executive Leadership to help customers realize measurable value from BlueVoyant's cybersecurity solutions.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Ireland
- Languages
- English – required, German – preferred
What you'll do
- Serve as the primary point of contact for customer requests, needs, communications, and escalations.
- Act as the voice of the customer internally, advocating for customer success across BlueVoyant stakeholder groups.
- Coordinate customer communications and engagement activities across internal teams and customer stakeholders.
- Lead recurring customer meetings, operational reviews, working sessions, and escalation calls.
- Manage the transition of customers from implementation to steady-state operations, establishing engagement models and communication cadences.
- Drive customer adoption, engagement, and utilization of BlueVoyant products and services.
- Support customer retention initiatives and renewal planning activities.
- Identify, assess, and mitigate customer risks through proactive engagement strategies, churn mitigation plans, and escalation management.
- Partner closely with Sales teams to identify opportunities for growth, expansion, and additional service adoption.
- Collaborate with Executive Leadership to support BlueVoyant's strategic and highly complex customer accounts.
- Prepare and lead Quarterly Business Reviews (QBRs) and customer value discussions.
- Work closely with Product and Service Delivery teams to resolve customer concerns and provide timely updates.
- Clearly communicate BlueVoyant offerings, service deliverables, operating procedures, and customer value.
- Maintain an advanced understanding of assigned BlueVoyant solutions and cybersecurity capabilities.
What we're looking for
- 5+ years of experience in Client Success, Customer Success, Professional Services, IT, Cybersecurity, or related technical customer-facing roles.
- Proven experience managing large, complex enterprise accounts with multiple business units and executive stakeholders.
- Hands-on experience with the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss technical capabilities, integrations, and customer use cases.
- Experience driving adoption and value realization for SaaS platforms and managed security services.
- Demonstrated ability to independently manage strategic customer relationships with minimal oversight.
- Experience partnering with Sales teams to support customer retention, renewals, and account growth.
- Strong understanding of enterprise buying environments and the ability to build relationships with key decision-makers.
- Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment.
- Excellent verbal, written, and presentation skills.
- Ability to create and execute customer success strategies and service improvement plans.
- Experience influencing process improvements and contributing to operational maturity within customer-facing organizations.
- Ability to communicate technical concepts to both technical and business audiences.
- Experience developing, maintaining, and improving operational processes, frameworks, and customer engagement models.
- Must be authorized to work in the Republic of Ireland.
Nice to have
- Fluency in German.
- 5–7 years of client relationship management experience within Managed Security Services, Cybersecurity, SaaS, or technology-focused organizations.
- Experience working within a Big Four or leading consulting organization.
- Industry certifications such as Security+, Network+, CISSP, or equivalent cybersecurity credentials.
- Experience presenting to executive stakeholders and facilitating strategic customer workshops.
- Experience supporting global or multinational enterprise customers.
Your team
Client Success
Reports to CSM Manager, UK & EMEA
How to get hired
- 1Real-time discussion-based interviews; use of AI during interviews is not permitted and may be challenged, including with detection tools.
Apply
About BlueVoyant
AI-driven cybersecurity company dedicated to standing between our customers and cyber threats
BlueVoyant is an AI-driven cybersecurity company delivering a unified solution that protects every organization's network, identities, vendors, and digital footprints as a single attack surface. Its award-winning Microsoft Security expertise helps organizations maximize their security investments while reducing risk and ensuring compliance. The team includes former government cyber officials with frontline experience at the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts.
Mission
Standing between our customers and cyber threats by combining human, artificial, and proprietary intelligence to protect every organization's network, identities, vendors, and digital footprints as a single attack surface.
Key facts
- 2017
- New York City
- Cybersecurity
- Led by CEO John Hernandez
- Founded in 2017 by Fortune 500 executives including Chairman of the Board Jim Rosenthal and Vice Chairman Tom Glocer, and former Government cyber officials
- Offices in Maryland, Tel Aviv, London, Budapest, and Latin America
- Services utilize large real-time datasets with industry leading analytics and technologies
- Award-winning Microsoft Security expertise