SS
Client Support Specialist
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 3+ years
Job description
A BPO role supporting U.S. clients in construction and roofing, involving appointment setting and customer service tasks. New team members receive paid training before supporting clients.
At a glance
- Employment
- Full-time
- Work mode
- Remote
- Languages
- English – fluent
- Pay
- PHP 31,391 / month
What we're looking for
- At least 3 years in the BPO industry
- Excellent English communication and multitasking skills
- Preferably with a background in Customer Service
- Willing to work graveyard and can start training immediately
- Has an existing home office setup with a conducive work environment
- Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera
- Excellent noise-canceling headset, and dual monitor
- A stable internet connection with at least 25 Mbps upload and download
Nice to have
- Appointment setting background and other similar roles is a PLUS
- Back-up power/internet is a plus
Benefits
- Long-term/full-time position
- Salary offer is at 31,391.08 gross
- 5,000 Client Deployment Allowance
- Pay begins on day 1 of training
- HMO, Loyalty Investment Fund, Memorial Plan, and other benefits
- Paid Leaves
- Attendance and performance-based incentives
- Quarterly In-person Team-Buildings
- Annual Company Outing
- Annual Year-End Party
- Annual Performance Review
- 13th-month pay, Government-mandated benefits
- MP2 Contributions
- Career Advancement Opportunities
- Comprehensive, paid training
Apply
About SMA Support Services
Build your career with SMA Support Services!
A dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing.
Key facts
- Business Process Outsourcing (BPO)
- Connects talent with top-tier U.S. clients in construction and roofing
- Every new team member receives comprehensive, paid training