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Cloud Operations Engineer

Varicent
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 2+ years

Job description

The Cloud Operations Engineer I keeps Varicent's production services highly available and cost-effective, monitoring and resolving production problems with minimal business impact. The role sits in the Cloud Operations team of a growth-stage SaaS company.

At a glance

Work mode
Remote
Pay
MXN 450,900 – 591,700 / year

What you'll do

  • Follow standard procedures to handle and resolve requests for the Cloud Operations team
  • Support, optimize, and improve production environments as part of a squad of cloud engineers
  • Carry out proactive maintenance of supported customer environments
  • Manage application infrastructures across several geographically dispersed data centers
  • Work with application teams to automate application setup, deployment, and configuration
  • Provide technical solutions to automate processes or functions to improve business operations
  • Continually monitor and tune application infrastructure to ensure optimal performance, availability, and utilization of resources
  • Engineer and deploy releases, enhancements, and upgrades or new applications throughout non-production and production environments
  • Ensure internal tooling, processes, and procedures are regularly maintained, and provide input into improvement plans and roadmaps
  • Provide input on scalability, capacity planning, and high availability concerns
  • Work with Architecture, Development, and Quality Assurance teams to contribute to the technical planning of upcoming features in the next release
  • Act as the subject matter expert for new features built or enhancements implemented, and propagate that knowledge throughout the team
  • Lead technical discussions and design for new projects
  • Proactively identify opportunities for process change within the team, and work with stakeholders to improve operations workflows

What we're looking for

  • Bachelor's degree in Computer Science, Software Engineering, or equivalent experience
  • 2 – 4 years of professional experience in a DevOps role
  • Previous experience working on a client-facing product or service in production
  • Exposure to modern SaaS application architecture
  • Knowledge of IaaS and cloud platforms such as IBM Cloud, AWS, Azure, and Google Cloud Platform
  • Experience in automation and software development with proficiency in languages such as Java, Python, Ruby, C/C++, or PL/SQL
  • Scripting capability in PowerShell, BASH, or Python
  • Knowledge of configuration management and automation tools such as Chef, Puppet, Ansible, and AWS CloudFormation
  • Strong technical knowledge of operating system administration for Windows Server and Linux (RedHat/CentOS, Ubuntu)
  • Good knowledge of networking principles, with experience in firewalls, load balancers, hardware configurations, and database servers
  • Experience implementing, delivering, and troubleshooting CI/CD build pipelines (Jenkins, Git, GitHub, and AWS integration)
  • Experience in container technology and microservices, including container application implementation and troubleshooting with Docker (Engine, Images) and management utilities (Kubernetes)
  • Experience in SQL and PostgreSQL server administration (backup/recovery) and T-SQL scripting
  • Strong knowledge of monitoring and log management tools (NewRelic, CloudWatch)
  • Strong troubleshooting and communication skills
  • Demonstrated ability to learn new technologies and frameworks

Your team

Cloud Operations Team

A high-performing team in a growth-stage technology company that values high technical competency and the ability to react quickly to develop solutions for a rapidly growing team.

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About Varicent

Redefining how organizations achieve revenue success

Varicent provides cutting-edge SaaS solutions in the Sales Performance Management (SPM) market.

Mission

Empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.

Key facts

  • Sales Performance Management (SPM) SaaS
  • Market leader in the 2025 Forrester Wave Report for SPM
  • 2023 Ventana Research Revenue Performance Management (RPM) Value Index
  • Gartner Peer Insights
  • 2024 Gartner SPM Market Guide

Partners & customers

T-MobileServiceNowWawanesa BankShaw IndustriesMoody'sStryker

What they value

  • Innovate with Purpose
  • Join Excellence
  • Shape the Future
  • Grow Together