H
Commercial Lead - Clinical Trials
Contract type
Ongoing
Work mode
Hybrid
Experience
Lead / principal · Not stated
Level inferred from job title
Job description
A senior individual contributor role to build and lead Heidi's commercial entry into clinical trials, developing the market thesis, securing early customers and shaping a repeatable route to market.
At a glance
- Work mode
- Hybrid
- Languages
- English
What you'll do
- Develop the market thesis by mapping the clinical trials ecosystem, testing the most valuable opportunities and recommending where Heidi should focus its time and capital
- Lead customer development by building direct relationships with senior decision makers across sponsors, biotechnology companies, CROs, sites and health systems, conducting outreach and turning conversations into qualified opportunities
- Own early commercial outcomes by building the pipeline, securing design partners and paid programmes, owning early revenue and defining measures of traction
- Shape the proposition by turning buyer needs into a clear commercial offer including target customer, value proposition, pricing, packaging and proof of value
- Inform what Heidi builds by bringing evidence from customers and clinical trials workflows to the product lead
- Navigate the buying process by understanding how life sciences organisations evaluate vendors, allocate budgets, manage procurement and compliance, and move from pilot to broader deployment
- Build the delivery model with product, engineering, clinical, legal and implementation colleagues to make early programmes successful and repeatable
- Create the route to scale by determining partnerships, channels, proof points and team capabilities required to grow beyond founder-led selling
- Represent Heidi with customers, partners and industry networks
What we're looking for
- Deep experience in the clinical trials industry through a pharmaceutical or biotechnology company, CRO, trial technology business, research network or closely related organisation
- Strong understanding of how clinical trials are funded, sold, bought and delivered, including incentives and constraints faced by sponsors, CROs and research sites
- A record of building revenue, partnerships, a business line or a company in the sector, with evidence of what you personally originated and how it performed
- Senior commercial credibility to open conversations with industry executives, diagnose business problems and move relationships towards concrete commitments
- Judgement to operate in a regulated environment while respecting Good Clinical Practice, patient consent, privacy and data integrity
- Independence to create structure, make decisions and produce results without an established playbook or large supporting team
- Passion for AI shown through hands-on building, prototyping or side projects
- Default to building over requesting
- Confident in your thinking and open to being wrong
Benefits
- Comprehensive private medical and dental cover through Bupa
- 24/7 mental health, coaching and wellbeing support through Sonder
- £100/month Healthy Heidi's wellness stipend
- £500 home office budget
- £700 annual learning and development budget
- 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave
- Fertility support up to £7,000
- Up to four weeks of work from anywhere per year
- Recharge Days after major milestones and busy periods
- 10 days per year of clinical leave for eligible clinical roles
- Hybrid working environment with 3 days in the office
Apply
About Heidi
The earth's finest AI Care Partner
Heidi builds an AI Care Partner platform for clinicians, having supported 175 million patient visits and 67 million clinical hours, with 2.8 million patient sessions a week across 190+ countries, 110 languages and over 200 specialties. It started with a freemium medical scribe and is expanding to take more tasks off clinicians.
Mission
Double the world's capacity for care and strengthen the human connection at its heart
Key facts
- Healthcare AI
- Platform has absorbed the administrative chaos of 175 million patient visits
- Supported 67 million clinical hours
- Supports 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties
- Grew annual recurring revenue from $1 million to $50 million in two years
- Secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst's Cus
Partners & customers
BlackbirdPhoenix CourtPoint72 Private InvestmentsHeadlineGeneral Catalyst's Customer Value Fund
What they value
- Build for the next decade, not next quarter
- Lead, don't wait
- Follow the evidence
- Own the outcome
- Ship, measure, go again
- Live in clinicians' reality