Community Management Associate
Job description
A Community Management Associate role on the Social Team within External Communications at the Wikimedia Foundation, focused on engaging online communities, refining brand voice, and building a Gen Z-focused social media presence for Wikipedia and the Wikimedia Foundation.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Mexico, Canada, United States
What you'll do
- Assist in writing daily social copy, managing comment sections, and executing reactive engagement on trending moments.
- Support the development and documentation of community management playbooks and brand tone-of-voice guidelines.
- Help identify, surface, and share inspiring stories from Wikipedia's global volunteer community.
- Track short-form video trends, platform updates, and emerging formats to recommend fresh engagement opportunities.
- Support testing of social listening and moderation tools to improve community response time.
- Monitor channel activity, track audience sentiment, and assist with monthly performance reporting.
- Participate in creative experimentation to see which copy and engagement styles resonate best.
What we're looking for
- 1–3 years of hands-on experience in social media execution, community management, or digital storytelling.
- Active familiarity with TikTok, Instagram Reels, and YouTube Shorts.
- Experience writing social copy, engaging in comment sections, or moderating online channels.
- Exposure to social management, analytics, or listening tools.
- High emotional intelligence to navigate sensitive comments and know when to escalate risks.
- Awareness of cross-cultural nuances and working with diverse global audiences.
Nice to have
- Passion for the Wikimedia mission and free knowledge.
- Flexibility working with distributed teams across time zones.
- A collaborative spirit, curiosity, and a real love for internet culture.
Your team
Social Team within External Communications
Sitting on the Social Team within External Communications, focused on how the organization shows up across platforms.
Apply
Direct apply at Wikimedia Foundation
Opens the job posting at Wikimedia Foundation
About Wikimedia Foundation
The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. It hosts Wikipedia and the Wikimedia projects, builds software experiences for reading, contributing, and sharing Wikimedia content, supports the volunteer communities and partners who make Wikimedia possible, and advocates for policies that enable Wikimedia and free knowledge to thrive.
Mission
A world in which every single human can freely share in the sum of all knowledge.
Key facts
- San Francisco, California, USA
- Nonprofit
- Charitable, not-for-profit organization that relies on donations
- Receives donations from millions of individuals around the world, with an average donation of about $15
- United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA
- Remote-first organization with staff members including contractors based in 40+ countries
- This position is part of the Communication Workers of America bargaining unit for US-based applicants
What they value
- Free knowledge
- Everyone has the potential to contribute something to our shared knowledge
- Everyone should be able to access knowledge freely