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Compliance Operations Specialist 1
Contract type
Ongoing
Work mode
Remote · Colombia
Experience
Mid-level · 2+ years
Job description
Compliance Operations Specialist 1 at Twilio, monitoring voice, SMS and email traffic on Twilio's platform to ensure it is legal, compliant and wanted, and investigating fraud and abuse.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Colombia
What you'll do
- Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations
- Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives
- Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful
- Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions
- Resolve urgent issues impacting businesses, carriers and consumers worldwide
- Use Twilio's tools and your own investigative powers to detect and prevent non-compliant activity
- Provide support for customers by email, to ensure customers have an excellent experience with Twilio
What we're looking for
- Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required
- 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications
- Experience working in a fast paced, ambiguous environment, with a strong bias for action
- Empathetic and love working with customers and carriers to solve their problems and questions, backed with data
- Detail-oriented with good organizational skills and comfortable with ambiguity
- Above average written and verbal communication skills and able to articulate concepts/ideas in a clear, concise manner
- Willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust
- Good time management and organizational skills and comfortable working under pressure
Nice to have
- Basic knowledge of Zendesk, Airtable, Looker or similar tools
- Basic understanding APIs and related technologies
- Background in telecommunications is desired
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
- And much more. Offerings vary by location
Apply
Direct apply at Twilio
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About Twilio
Shaping the future of communications
Twilio delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide to craft personalized customer experiences. Twilio is a remote-first company with a strong culture of connection and global inclusion.
Mission
Power the future of communications
Key facts
- Communications
- Remote-first work
- Uses Artificial Intelligence (AI) to help make our hiring process efficient
- Every hiring decision is made by real Twilions
- May be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings
What they value
- Twilio Magic