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Conversational AI Engineer - Google/GECX & Code Agents
Contract type
Ongoing
Work mode
Remote · Philippines
Experience
Mid-level · 3+ years
Job description
A Conversational AI Engineer role at TTEC Digital specializing in Gemini Enterprise for Customer Experience (GECX), designing, deploying, and optimizing customer-facing agentic workflows. The position is permanent and fully remote, based in the Philippines, with US business hours.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Philippines
What you'll do
- Build and configure modular, hierarchical agent networks (Root/Steering agents and targeted Sub-agents) using the CX Agent Studio canvas and programmatic Code Agents
- Program specialized backend logic, data transformation scripts, and custom tool callbacks in Python or TypeScript to extend agent capabilities
- Run automated code-first developer workflows utilizing uv environments and the cxas CLI for structural static linting (cxas lint) and advanced semantic instruction validation (cxas llm-lint)
- Author and maintain structured, XML-like agent instructions that natively hook into custom Python tools and sub-agent routing syntax
- Hook Code Agents into live databases, product catalogs, CRMs, and CCaaS networks (e.g., Genesys, Avaya) via Model Context Protocol (MCP) or secure OpenAPI webhooks
- Script programmatic, golden-scenario test cases and simulation evals using simulation frameworks to test multi-turn agent trajectories, preventing hallucinations and conversational regressions before sync-to-prod
What we're looking for
- Bachelor's degree in computer science, engineering field, or equivalent practical experience
- 3+ years of experience building conversational AI solutions, virtual agents, or programmatic AI workflows
- Strong proficiency in Python or TypeScript/Node.js, with hands-on experience handling complex JSON payloads, RESTful APIs, and cloud-hosted webhooks
- Experience utilizing Git-based developer workflows and command-line interfaces (CLIs) for software versioning and deployment
- Hands-on experience building with Google's GECX Code Agent tooling (e.g., cxas-scrapi workspace/SDK, Python-based agent foundries)
- Good technical understanding of Dialogflow CX, CX Agent Studio, or similar advanced, stateful conversational frameworks
- Experience deploying streaming, low-latency audio-to-audio (A2A) voice agents and integrating with telephony (SIP/RTP) or CCaaS partner environments
- Solid grasp of prompt engineering safety protocols, blocklists, and programmatic fallback behaviors (e.g., before_model_callback or after_tool_callback hooks)
- Experience with BigQuery or Google Cloud Logging to programmatically extract conversation traces, search text transcripts, and build data-driven performance metrics
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About TTEC Digital
TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage.
Key facts
- 1,800+ employees
- TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries
- Sister company TTEC Engage is a 60,000+ employee service company
- TTEC Holdings Inc. is the parent company for both TTEC Digital and TTEC Engage