BT
Corporate Travel Consultant - Temporary (ES, Spain, Virtual, EUROPE)
Contract type
Ongoing
Work mode
Hybrid · Warsaw, Poland · Krakow, Poland · Lublin, Poland · Rzeszów, Poland
Experience
3 years
Job description
The Travel Consultant, ERM handles incoming customer requests across multiple channels and provides travel consultation for business customers, with a focus on crew movements, rotations, and disruption handling in a global, multi-regional setup.
At a glance
- Work mode
- Hybrid · Warsaw, Poland · Krakow, Poland · Lublin, Poland · Rzeszów, Poland
- Languages
- English
What you'll do
- Search and confirm travel reservations for the customer
- Have hands on involvement in crew movements, rotation, and disruption handling
- Provide the customer with the required industry information, such as low fares, exchange costs, penalties, and visa information
- Respond to the customer promptly and provide the customer with your undivided attention
- Willingly offer assistance to team members within and across teams
- Meet individual and team goals
What we're looking for
- Proven experience in ERM, marine, offshore, or crew travel environments
- Hands-on expertise managing crew movements, rotations, and disruption handling
- Strong attention to detail with the ability to perform accurately under pressure
- Comfortable working in a fast-paced, 24/7 service environment
- Demonstrated ability to collaborate effectively within a global, multi-regional operations setup
- Relevant skills in GDS Amadeus
- Strong verbal and written communication skills in English
- Demonstrated understanding of customer servicing excellence
- Solid working knowledge of the travel industry, policies, procedures, and processes
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days so you can rest and recharge
Apply
About BCD Travel
Shape what's next with BCD
BCD Travel creates connections that move people and ideas forward. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services.
Mission
Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel.
Key facts
- 15,000+ dedicated team members
- Business travel
- Serving clients in 170+ countries
- In 2025, BCD achieved $24.4 billion in sales
- Global industry leader