Customer Care Specialist - Spend - FinTech or Accounting Platform - German Speakers
Job description
Customer Care role on Perk's Spend platform, supporting German-speaking clients with expense, invoice and corporate card inquiries via email and phone. The role is the first point of contact for operational software questions and works with cross-functional teams.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · 3 days/week in office · Berlin, Germany
- Languages
- English – fluent, German – fluent
What you'll do
- Respond to customer queries via email and phone in a timely and knowledgeable manner
- Troubleshoot and resolve issues while providing accurate information and following up as needed
- Document interactions and escalate complex cases to the appropriate teams
- Ownership of incoming requests from customers, including the creation of tickets for the internal organization
- Ownership for tracking-to-resolution of recorded incidents or bugs
- Answering and handling customer inquiries for our customers for our German speaking clients
- Internally, you're the first point of contact for knowledge on the operational use of our software
What we're looking for
- Experience in FinTech, financial or accounting software companies is a must have
- Experience providing technical support and troubleshooting technical issues directly with customers
- Operational experience with a high volume of external customer inquiries and internal clarifications from the team
- Experience working towards KPIs across multiply channels such as phone, email and chat
- Ability to handle a variety of tasks at a high frequency
- Structured and detail oriented approach to work
- Fluency in English and German
Nice to have
- A background working in finance and or accounting is a strong plus
- Additional languages are a plus
Your team
Customer Care team
Customer Care team for the Spend platform
Benefits
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical health with your choice of private healthcare or a gym allowance
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Join our unforgettable Perk events, including our spectacular annual summer party
- Make your money go further with our flexible compensation plan
- Focus on your family with 17 weeks' paid parental leave during your child's first year
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Nurture your language skills with in real-life English, Spanish and Catalan lessons
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
How to get hired
- 1Talent Acquisition Interview - 30mins Virtual
- 2Assessment + Team manager interview - In person in our Berlin office
- 3Final interview - 30mins Virtual
Apply
About Perk
The intelligent platform for travel and spend management
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses, invoice processing, and more. Trusted by more than 12,000 companies worldwide, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.
Mission
To power real work, with real impact, by eliminating shadow work that wastes hours, erodes morale, and saps innovation
Key facts
- more than 1,800 people
- 2015
- London and Boston
- Travel and spend management software
- Trusted by more than 12,000 companies worldwide
- More than 1,800 people across 12 offices globally
- Tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem
- Talent team represents over 70 countries
- IRL-first approach: team works together in-person 3 days a week
Partners & customers
What they value
- Being an owner
- Delivering a 7-star experience
- Working as one team
- Transparency
- Empathy
- Efficiency
- Curiosity
- Purpose