Customer Director
Level inferred from job title
Job description
Customer Director role at Faculty focused on growing and leading major Retail accounts (Grocery and Fashion & Apparel), acting as a strategic partner to C-suite clients and overseeing multidisciplinary delivery of AI transformation programmes.
At a glance
- Work mode
- Remote · London
- Languages
- English
What you'll do
- Driving revenue growth; identifying strategic opportunities to expand current accounts and identifying new clients within the Retail sector (specifically Grocery and Fashion & Apparel)
- Leading complex AI transformation programmes for major Retail clients, moving from strategic thinking to production-grade software delivery
- Building trusted, long-term relationships with C-suite leaders and partners, acting as a strategic advisor on how AI can automate knowledge work and drive operational efficiency
- Generating high-value growth for Faculty by shaping compelling commercial pitches and demos that showcase our technical depth and ability to solve sector-specific challenges
- Elevating Faculty's industry profile by articulating differentiated propositions and points of view through thought leadership, media engagement, and industry forums
- Ensuring the successful delivery of high-quality client work by guiding multidisciplinary teams and helping them navigate the ambiguity and pace of the sector
- Managing a practice within a practice - leading cross-functional teams of delivery experts, PhD-calibre engineers and data scientists to further consolidate Faculty's reputation for pioneering technical and delivery excellence
What we're looking for
- You've managed C-level, complex stakeholder relationships in the Retail industry, with a proven track record of building trusted, long-term relationships and navigating strategic commercial conversations with confidence
- You're commercially driven - energised by hitting growth targets with a proven track record of shaping opportunities, winning work, and owning meaningful revenue responsibility
- You are delivery-focused and technically credible, with a track record of translating complex AI concepts with clarity to technical and non-technical audiences
- You are comfortable working alongside deeply technical teams and possess the curiosity to master and discuss AI applications
- You exhibit a leadership mindset that balances executive-level strategy with a hands-on approach to unblocking teams, challenging work constructively, and maintaining high quality
Nice to have
- Some experience in consulting preferred
Your team
Retail and Consumer team
Dedicated to helping clients deliver their strategic objectives through the successful application of Data Science and Frontier AI, spanning machine learning, computer vision, simulation, optimisation, generative AI, agentic systems and decision intelligence applications.
How to get hired
- 1Talent Team Screen (30 minutes)
- 2Introduction to the team (60 minutes)
- 3Discovery Role Play Interview (60 minutes)
- 4Commercial Leadership Interview (60 minutes)
Apply
About Faculty
Faculty works with global customers to transform their performance through human-centric AI, innovating, building and deploying responsible AI across government, finance, retail, energy, life sciences and defence.
Mission
We established Faculty in 2014 because we thought that AI would be the most important technology of our time.
Key facts
- 2014
- Worked with over 350 global customers
- Clients span government, finance, retail, energy, life sciences and defence
What they value
- Diversity of individuals fosters diversity of thought
- Seeking truth
- Intellectual curiosity
- Measurable positive impact