Customer Infrastructure Engineer (m/f/d)
Job description
Customer Infrastructure Engineer at voize who owns the full technical journey of customers, from presales infrastructure checks to ongoing operations, acting as the primary technical point of contact between voize and customer IT.
At a glance
- Work mode
- Hybrid · Berlin, Germany
- Languages
- German – C2, English – C1
What you'll do
- Support pre-sales calls to assess infrastructure, spot blockers, and guide evaluations
- Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathy
- Support technical scaling (e.g. growing user bases, infra changes)
- Document setups and technical handoffs for smooth internal collaboration
- Flag recurring issues and contribute to internal tools, docs, or processes
What we're looking for
- Several years of experience as a Linux or Windows Administrator
- Expert Windows/Linux system administration and network configuration skills (firewalls, proxies, routing, MDMs, APIs)
- Solid experience with virtualisation, Docker, web servers (Nginx, IIS), and load balancing
- Excellent troubleshooting skills across APIs, browsers, infrastructure, and devices
- Clear communicator with empathy for both technical and non-technical users
- Proactive, self-directed, and skilled in documentation and technical handoffs
- Confident in German (C2) to support customers
- Fluent in English (C1) to work closely with colleagues
Nice to have
- Experience with start-ups will help you thrive in this role
Benefits
Fast-growing startup environment with challenges, quick growth, and real impact, giving healthcare professionals more time for real patient care
- Open, collaborative culture with regular team events, whether working from the Berlin office or remotely from Germany
- Stock options
- 30 vacation days plus your birthday off
- Germany Transport Ticket
- Urban Sports Club
- Regular company off-sites
- Access to learning platforms such as Blinkist and Audible
- Flexible working hours and a good hybrid set-up
- Language courses support if needed
Apply
About voize
We believe the greatest gift to frontline workers is time - time to care, connect, and be present.
voize builds AI companions that take over digital workflows for frontline workers. Today, 2,000+ facilities trust voize, and over 200,000 users rely on its AI companion to ease their daily workload.
Mission
Building AI companions that seamlessly take over digital workflows to give frontline workers more time for what matters most, amplifying their impact rather than replacing humans with technology.
Key facts
- $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs
- 2,000+ facilities trust voize
- Over 200,000 users rely on the AI companion
- Berlin office and remote work from Germany
Partners & customers
What they value
- Open, collaborative culture
- Amplify human impact rather than replace humans with technology
- Meaningful social impact