Customer Lead
Job description
Customer Lead at Lemrock owning brand clients after signing, leading Agentic Commerce Strategists and growing the portfolio. The role is the first lead role on the customer side and is meant to grow into Chief Customer Officer.
At a glance
- Work mode
- Remote
- Languages
- French – fluent, English – professional
What you'll do
- Own renewal and expansion across 150+ brands, with a revenue target
- Spot early the accounts at risk and the ones that can do more
- Give every client performance figures they trust, so results speak for themselves when renewal comes
- Read the data yourself, explain it simply to marketing and e-commerce teams, and defend your recommendations in front of their leadership
- Be the brand's voice with Product and Tech when something needs fixing
- Lead and coach the Agentic Commerce Strategists: who owns which account, what good looks like, how we prepare a client review
- Automate what can be automated: AI in reporting, analysis and client preparation
- Segment our 150+ brands, flag the accounts at risk and the upsell potential, and set the review cadence for each segment
- Make conversion measurement reliable across our performance clients, so every renewal starts from proven results
What we're looking for
- 4 to 8 years of experience, in strategy consulting or in an advanced operations role at a startup
- You have been in front of clients or executives yourself: you presented the numbers, held your ground and carried the recommendation
- Strong with data: you build your own analyses and notice when a figure looks wrong
- Commercial sense: you know how a renewal is won and you're comfortable owning a revenue target
- Rigorous: every account has a plan, every commitment is tracked
- AI-forward: you use AI tools every day and have already automated part of your work
- Fluent French, professional English
Nice to have
- You have managed or coached junior team members
- Exposure to e-commerce, retail, adtech or digital marketing, and comfort with ad metrics (CTR, CPC, conversion)
- Experience leading a customer or client team at a startup
- Degree from a top business or engineering school
Your team
Customer
The customer side of Lemrock, which the role will build; the Customer Lead leads the Agentic Commerce Strategists and reports to the CEO.
Benefits
- Competitive package
- Well-known brands as your clients from day one
- A high-growth startup in a structurally emerging market
- A fast-paced, high-standard environment
Apply
Direct apply at Lemrock
Opens the job posting at Lemrock
About Lemrock
The infrastructure of agentic commerce
Lemrock builds the infrastructure of agentic commerce, enabling brands to be discovered, compared and purchased directly inside conversational AI interfaces like ChatGPT, Perplexity and specialized AI assistants.
Mission
Enable any brand to exist, sell and distribute in the new channel of conversational AI interfaces.
Key facts
- Agentic commerce infrastructure
- Raised a €7M seed round, the first in Europe on this market
- Jean-Baptiste Rudelle, founder of Criteo, on the board
- Bpifrance DeepTech label
- 100M+ conversations per month
- 150+ brand clients
- A $100B market structuring at high speed