Customer Service Representative (French & English)
Job description
Customer service role on Binance's Customer Service team, handling customer queries, complaints and identification approvals for a cryptocurrency exchange platform via ticketing systems and live chat.
At a glance
- Work mode
- Remote
- Languages
- French – fluent, English – advanced
What you'll do
- Handle high volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
What we're looking for
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
- College degree or above
- Fluency in French and advanced English is required to effectively coordinate with partners and stakeholders
- High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
- Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
- Passionate for the customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
Nice to have
- Previous experience with cross-functional support will be advantageous
Your team
Customer Service team
A client-facing business where exceptional support is our priority, providing support via ticketing systems and live chat for a cryptocurrency exchange platform.
Benefits
- Shape the future of finance
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)
Apply
About Binance
A leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more.
Mission
To increase the freedom of money and financial access for people around the world
Key facts
- Blockchain / cryptocurrency exchange
- Trusted by 300+ million people in 100+ countries
- World's largest cryptocurrency exchange by trading volume and registered users
- Offerings range from trading and finance to education, research, payments, institutional services, and more