Customer Service Representative (Portuguese/English)
Job description
Customer service role handling back office tickets and 24/7 online and email enquiries for Binance's cryptocurrency exchange platform. The role focuses on customer liaison, complaints and identification approval processes.
At a glance
- Work mode
- Remote
- Languages
- Spanish – native, English – advanced
What you'll do
- Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers
- Handle customer enquiries, advice and suggestions via email or online tools
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
- Handle customer complaints, special cases or ad hoc tasks
What we're looking for
- College degree or above
- Trilingual speaker with native Spanish, advanced English and one more language will be preferred
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Passionate about the crypto industry
Nice to have
- Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience
Your team
Customer Service
Client-facing business function where exceptional support is our priority, providing top-quality assistance with fast response times and accurate information via ticketing systems and live chat.
Benefits
- Shape the future of finance
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)
Apply
About Binance
Leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries for industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more.
Mission
Increase the freedom of money and financial access for people around the world
Key facts
- Blockchain / cryptocurrency exchange
- Trusted by 300+ million people in 100+ countries
- World's largest cryptocurrency exchange by trading volume and registered users