Customer Success Consultant
Job description
Customer Success Consultant role at Mirakl acting as strategic and functional point of reference for B2B and B2C marketplace clients across project and run phases. The role drives client marketplace performance through workshops, action plans, business reviews and KPI analysis.
At a glance
- Work mode
- Remote
- Languages
- English – Full professional proficiency, French – Full professional proficiency, Spanish, Italian, Arabic
What you'll do
- Serve as the strategic and functional point of reference for B2B and B2C clients across both project and run phases — running tailored workshops with C-level stakeholders, shaping marketplace strategy, and keeping projects firmly on track to go-live
- Build personalised post-launch action plans with each client, lead data-driven business reviews, and translate KPI analysis into concrete growth recommendations for marketplace teams and senior leadership
- Define seller and customer strategies, benchmark against leading global marketplaces, and leverage the latest e-commerce trends and Mirakl product features to continuously drive client performance
- Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on priorities, and ensure clients extract maximum value from the platform
- Embed AI into daily workflows — testing agents, providing structured feedback, and applying critical thinking to push the boundaries of how the team operates
What we're looking for
- 2 to 4 years' experience in at least one of the following: management consulting, a business role within an e-commerce company or online marketplace (B2B or B2C), or Customer Success in B2B Enterprise SaaS
- Proven track record of influencing and guiding senior stakeholders, including C-level, in a client-facing environment
- Master's degree in Business, Management, Finance or a related field
- Analytical and data-driven thinking: comfortable building business cases, interpreting KPIs and turning data into actionable recommendations
- Senior stakeholder management and influence
- Strategic business advisory and structured problem-solving
- Strong written, verbal and presentation communication
- AI literacy with a critical mindset — already uses AI tools and is curious to go further
- English: Full professional proficiency (required)
- French: Full professional proficiency (required)
Nice to have
- Marketplace or digital commerce experience is a strong plus
- Spanish, Italian or Arabic (a real asset)
Your team
International Customer Success
Team led by Philippe, Director of Customer Success, consisting of around ten Consultants based across Barcelona and Paris, covering a global portfolio of B2B and B2C accounts.
How to get hired
- 1Screening call with Talent Acquisition
- 2Interview with the Hiring Manager (business reviews and analytical skills)
- 3Values interviews with 3 team members
Apply
Direct apply at Mirakl
Opens the job posting at Mirakl
About Mirakl
Empowering every business to compete in the platform economy
Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
Key facts
- 750+ employees
- 2012
- Boston and Paris (dual headquarters)
- Marketplace and e-commerce software
- Member of French Tech Next40
- 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
- Helps a global ecosystem of 450+ marketplaces (B2C and B2B)
- Network of over 100k third-party marketplace sellers
Partners & customers
What they value
- Work Hard Together: Teamwork and collaboration are the foundation of our success
- Get Things Done: We prioritize action and efficiency for impactful results
- Go Above & Beyond: We tackle challenges proactively and always aim for excellence
- Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
- Satisfy & Empower Clients: We're committed to our clients' success