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Customer Success Engineer - Europe
Contract type
Ongoing
Work mode
Remote · Afghanistan, Albania, Algeria, Andorra +40
Experience
Mid-level · 3+ years
Job description
Customer Success Engineer at Cyolo serving as a trusted technical partner for customers throughout their post-sale journey, combining customer success, technical expertise, troubleshooting, and product enablement. The role ensures customers successfully deploy, adopt, and maximize the value of Cyolo's solutions.
At a glance
- Work mode
- Remote · Afghanistan, Albania, Algeria, Andorra +40
- Languages
- English
What you'll do
- Serve as a trusted technical advisor and primary post-sale technical contact for customers
- Partner closely with Customer Success Managers to understand customer goals, success criteria, workflows, and technical environments
- Guide customers through onboarding, implementation, integration, configuration, and product adoption activities
- Provide proactive technical recommendations and best practices to increase product usage, value realization, and customer maturity
- Troubleshoot complex technical issues and coordinate with Support, Engineering, Product, and Customer Success teams to drive timely resolution
- Translate customer technical feedback and recurring issues into actionable insights for Product and Engineering teams
- Create and maintain technical success plans, solution documentation, implementation notes, and customer-facing technical guidance
- Support renewal and expansion efforts by demonstrating product value, resolving adoption barriers, and increasing customer confidence
- Deliver technical training, workshops, enablement sessions, and product demonstrations for customer stakeholders
- Identify technical risks and adoption blockers and proactively work with customers to address them
- Help customers optimize their use of Cyolo's solutions and ensure they are achieving their desired business and security outcomes
What we're looking for
- 3+ years of experience in Customer Success Engineering, Solutions Engineering, Implementation, Technical Support, Support Engineering, Technical Consulting, or a related customer-facing technical role
- Strong understanding of on-premises platforms, cloud technologies, APIs, IAM, operating systems, networking, and third-party software integrations
- Strong troubleshooting skills and the ability to analyze complex technical issues and drive them toward resolution
- Ability to explain technical concepts clearly and guide customers through practical next steps
- Excellent communication, presentation, relationship-building, and stakeholder management skills
- Experience working cross-functionally with Product, Engineering, Support, Sales, and Customer Success teams
- Strong organizational skills with the ability to manage multiple customer priorities, technical tasks, and deadlines simultaneously
- Ability to work independently, take ownership, and operate effectively in a fast-paced environment
- Excellent written and verbal communication skills in English
Nice to have
- Experience supporting enterprise or strategic customers in a B2B technology environment
- Familiarity with Linux and operating systems, security principles, identity management, databases, networking, observability, and cloud providers
- Experience with cybersecurity products or working in a cybersecurity environment
- Experience working with OT / IT environments or critical infrastructure
- Experience with remote access, Zero Trust, or identity and access management solutions
- Ability to identify adoption blockers, recommend solutions, and contribute to customer growth through technical discovery and value-based consultation
- Experience working in a SaaS company or high-growth startup environment
Apply
About Cyolo
Secures every connection across critical infrastructure and operational technology (OT) with a full-stack Secure Connectivity Platform that unifies remote privileged access and zero trust microsegment
Cyolo secures every connection across critical infrastructure and operational technology (OT) with a full-stack Secure Connectivity Platform that unifies remote privileged access and zero trust microsegmentation. Purpose-built for the world's most critical operations, Cyolo makes secure connectivity surprisingly simple.
Key facts
- Full-stack Secure Connectivity Platform that unifies remote privileged access and zero trust microsegmentation
- Purpose-built for the world's most critical operations