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Customer Success & Key Account Management (Vollzeit) - 100% remote
Contract type
Ongoing
Work mode
Remote · Berlin, Germany
Experience
Mid-level · 2+ years
Job description
Customer Success Manager at a growing startup, acting as the main contact for SME customers of a digital business card software and making them successful.
At a glance
- Work mode
- Remote · Berlin, Germany
- Languages
- German – fluent, English – fluent
What you'll do
- Advise, support and delight customers in all matters.
- Work with the customer to make the experience with the digital business card software a success.
- Run onboarding sessions for SME customers.
- Hold regular checkup calls to increase active usage and avoid churn.
- Help identify upselling potential with customers.
- Identify new potential use cases based on customer feedback.
- Act as interface between customer and product team, contributing to product development.
- Further develop customer success stories.
- Design onboarding documents and training materials for customers.
What we're looking for
- At least 2 years of customer success experience with a B2B SaaS solution.
- Flexibility, organizational talent and a strong hands-on mentality.
- Good communication skills.
- Very good German and English skills.
- Strong analytical and organizational skills.
Benefits
- Opportunity to build and shape the area and take responsibility from day one.
- Flexible working hours in a pleasant environment in a small, high-performing team.
- Fully remote possible.
- Choice between the Berlin office, home office and remote work.
- Company devices and work equipment paid for, chosen by preference.
- Regular team events across Germany.
- Steep learning curve through founders, partners and the large customer base.
- Make a big difference: help make Lemontaps a first-class product with enthusiastic customers.
- Work in a company that values diversity and an inclusive environment.
- Be part of a fast-growing team in a promising market.
Apply
About Lemontaps
Digital business card software.
Key facts
- Berlin
- Fast-growing startup.
- Small, high-performing team.
- Office in Berlin.
What they value
- Diversity and an inclusive environment for all employees.