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Customer Success Manager (Europe)
Contract type
Ongoing
Work mode
Remote
Experience
Senior · 5+ years
Job description
Customer Success Manager at Socket responsible for post-sales relationships with SMB customers' security teams, driving renewals and upsells. The role focuses on customer health, adoption, and long-term growth.
At a glance
- Work mode
- Remote
What you'll do
- Meet and exceed revenue targets by working closely with SMB customers' Security teams
- Manage existing customer relationships to drive renewal and upsell opportunities
- Create an unparalleled customer experience throughout the customer life cycle
- Collaborate with Go-to-market, Engineering, and Professional Services teams to increase customer adoption
- Run Quarterly Health Checks, renewals, and overall health of existing customers
What we're looking for
- 5 plus years of experience in a renewals Customer Success role for B2B SaaS solutions
- Experience selling in the cybersecurity (or related) industry
- Proven track record of meeting or exceeding renewal and upsell quotas
- An understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done
- A collaborative mindset and the ability to build meaningful relationships throughout the sales process
- Strong written and verbal communication and experience communicating at every level including the C-Suite
- An aptitude to take on new projects outside the normal scope of the day to day role as needed
- Willingness to travel for customer and company meetings as needed
Your team
sales team
dynamic and highly-experienced sales team
Benefits
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first, with quarterly team off-sites
Apply
About Socket
Helps devs and security teams ship faster by cutting out security busywork
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code.
Key facts
- Raised $125M in funding from top angels, operators, and security leaders
- Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month
- Customers include Anthropic, xAI, Figma, and Vercel
Partners & customers
AnthropicxAIFigmaVercel
What they value
- Pursue Excellence
- Move with urgency and focus
- Think rigorously
- Trust and amplify
- Feel a strong sense of ownership
- Are customer obsessed