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Customer Success Manager (French-speaking) - Airline or Airline Catering 80-100%
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 3+ years
Job description
Customer Success Manager role at LimeFlight, owning a portfolio of airline customers to drive long-term success, retention, and growth. The CSM acts as a trusted advisor and strategic partner, aligning LimeFlight capabilities with customer business objectives.
At a glance
- Work mode
- Remote
- Languages
- English – fluent, French – fluent
What you'll do
- Own and manage a portfolio of key airline customers
- Build strong, trust-based relationships with stakeholders across operations, IT, and management
- Act as a strategic partner, aligning LimeFlight capabilities with customer business objectives
- Lead regular business reviews and management meetings
- Monitor customer health, adoption, and satisfaction
- Identify upsell and cross-sell opportunities (e.g. modules, integrations, services)
- Drive retention and expansion revenue within your customer portfolio
- Actively contribute to renewal processes and commercial discussions
- Support onboarding and implementation phases as a strategic counterpart
- Guide customers through integrations, data setup, and adoption best practices
- Collaborate with implementation teams to ensure a smooth transition into run mode
- Deliver targeted training sessions and workshops (remote & on-site)
- Enable customers to adopt new features and optimize their processes
- Promote best practices and continuous improvement
- Work closely with various teams
- Act as the voice of the customer internally
- Provide structured feedback to influence product development
What we're looking for
- Minimum of 3–5 years of experience in the Airline Industry or Airline Catering Industry
- Bachelor's degree in Business Administration, Information Technology, or a related field
- Strong stakeholder management and communication skills
- Ability to manage multiple customer relationships in a fast-paced environment
- Commercial mindset with a focus on value creation and growth
- Proactive, ownership-driven approach to customer success
- Highly organised and reliable
- Fluent in English & French
- Willingness to travel up to 20% a year to customer on-site visits
Nice to have
- Experience working with SaaS products or complex B2B software solutions
How to get hired
- 1Recruiter Screen (45 mins)
- 2Interview with Hiring Manager (1 hour)
- 3Technical Interview (30 mins)
- 4Discussion with founder(s) and peer(s)
Apply
Direct apply at LimeFlight
Opens the job posting at LimeFlight
About LimeFlight
Pioneering sustainable inflight service management
Fully remote, mission-driven team dedicated to pioneering sustainable inflight service management, working on innovative technology solutions with global impact. Headquartered in Zurich, Switzerland, with team members across 11 countries.
Mission
Shaping a zero-waste future for aviation
Key facts
- Zurich, Switzerland
- Aviation technology
- Fully remote team
- Team members across 11 countries
- Headquartered in Zurich, Switzerland
- Committed to sustainable aviation and a zero-waste future
What they value
- Creativity
- Collaboration
- Inclusion
- Continuous learning