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Customer Success Manager (German-speaking)

Secfix
Contract type
Freelance
Work mode
Remote · EU time zones
Experience
Junior / entry level · 1+ years

Job description

Customer Success Manager at Secfix, managing the customer lifecycle for DACH-region customers from onboarding through renewal and helping them through their certification journey. The role also involves improving CSM processes and infrastructure and working cross-functionally with sales, marketing, engineering and product.

At a glance

Work mode
Remote · EU time zones
Languages
English – fluent, German – C2

What you'll do

  • Drive customer adoption and ensure successful onboarding to increase customer retention and revenue
  • Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey
  • Onboard and support Secfix customers through the lifecycle of their certification journey
  • Become an expert in ISO 27001, GDPR and other forms of compliance
  • Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
  • Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
  • Write and record educational and technical content for our knowledge base

What we're looking for

  • English (fluent) and German (C2)
  • Great time management and organisational skills
  • Excellent communication skills
  • 1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company
  • Comfortable talking through basic technical concepts with a technical audience
  • Proven track record of managing multiple concurrent projects
  • Experience working with cross-functional teams (Sales, Support, Engineering, Product)
  • Energetic and engaged with remote culture

Nice to have

  • Know your way around Intercom, ClickUp, Zapier, Google Spreadsheets, Claude and Notion
  • Other languages
  • Entrepreneurial mindset

Your team

Customer Success

Benefits

  • 100% remote work with a virtual office in Gather
  • Industry-competitive local salaries
  • Generous equity package
  • 26 days of holiday + local public holidays
  • Comprehensive health coverage
  • €1,000 annual personal development budget
  • Remote workspace budget and access to co-working spaces
  • Annual retreat
  • Latest tech equipment (MacBook, monitors, headphones)
  • Company-wide events
  • Access to world-class mentors

How to get hired

  1. 145 min - Intro call with Talent team
  2. 2Take-home Assessment
  3. 390 min - Interview with CS Lead
  4. 430min - Culture interview with Co-Founder

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About Secfix

Automating security compliance in Europe

Secfix helps companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of manual work. It is run by a 100% remote team with hubs in Munich, Berlin and London.

Mission

Automate security and compliance for modern companies and become the European compliance automation leader

Key facts

  • Munich, Berlin and London hubs
  • Security compliance automation
  • Raised a $12M Series A
  • Backed by top VCs, including Alstin Capital, Neosfer (Commerzbank), and Bayern Capital
  • 100% remote team with hubs in Munich, Berlin and London
  • Solving a $97bn market
  • Remote-only company, hiring only within EU time zones

Partners & customers

Alstin CapitalNeosfer (Commerzbank)Bayern CapitalOctopus Venturesfounders of Signavio

What they value

  • We are obsessed with our customers
  • We build everything in a smart way
  • We create trust within our organisation
  • We are hacky
  • We take ownership
  • We are leaders in remote work