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Customer Success Manager (German speaking)
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 2+ years
Job description
Customer Success Manager role at WorkFlex, owning and growing customer relationships across the DACH market to drive retention and expansion.
At a glance
- Work mode
- Remote
- Languages
- German – C2, English – high proficiency
What you'll do
- Serve as a trusted advisor, guiding customers through onboarding and nurturing strong relationships.
- Develop and maintain strong, trusted relationships with customers across the DACH region, ensuring high adoption and satisfaction.
- Proactively identify opportunities for upselling and cross-selling, working closely with sales and product teams to drive customer growth.
- Lead and manage ongoing projects, ensuring timelines and goals are met. Partner with Account Manager and Sales to manage Expansion and Renewals.
- Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing any concerns.
- Identify at-risk accounts and develop strategies to mitigate churn, ensuring customer retention.
- Act as a customer advocate within WorkFlex, providing insights to product and leadership teams to enhance our offerings.
- Track and report using our CRM (HubSpot) on key customer success metrics, including usage, NRR, satisfaction, retention & expansion.
What we're looking for
- 2-3 years of experience as a Customer Success Manager in B2B SaaS, ideally with exposure to the DACH market and its dynamics.
- C2 Level German/ high proficiency in English is a must.
- Excellent communication, organizational, and analytical skills.
- Excel at asking good questions to gain an in-depth understanding of the customer's needs and solve their challenges.
- Thrive in a fast-paced, results-oriented environment; self-motivated and proactive, able to work independently in a fully remote team setup.
- Good understanding of technology and different tools, including Excel and HubSpot.
- Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts.
- Demonstrated project management experience, with the ability to lead and manage multiple projects simultaneously.
- Strong problem-solving skills, with a proactive and solutions-oriented mindset.
Benefits
Contribute to building the future of the fastest-growing HR tech startup in Germany backed by prominent customers such as Scout24, Vodafone, BioNTech, and others, as well as funding from top-tier VC and angel investors.
- Competitive salary and VSOPs (Virtual Stock Options) to share in our success.
- A monthly budget of €200 to spend on co-working space and/or sports subscriptions.
- Work from anywhere in a remote-only company and go on workations for up to 183 days a year.
- Merit-based culture with substantial growth opportunities.
- Trust-based work – organize your own schedule. We want to celebrate results, not hours spent working.
- Collaborative team culture where everyone's input is valued to shape sales efforts, approaches, and processes.
How to get hired
- 1We may use AI-assisted tools to support parts of our recruitment process. These tools help our team review applications more efficiently, and all hiring decisions are made by humans.
Apply
About WorkFlex
WorkFlex has built a platform that automates compliance and duty of care for business travel, workations, and international assignments.
Mission
A world where global business knows no borders – where compliance is effortless, so growth has no limits.
Key facts
- HR tech
- Fastest-growing HR tech startup in Germany
- Backed by funding from top-tier VC and angel investors
- Remote-only company
Partners & customers
Scout24VodafoneBioNTech
What they value
- Merit-based culture
- Trust-based work
- Collaborative team culture