VG
Customer Success Manager (m/w/d), Full Remote
Contract type
Ongoing
Work mode
Remote · Germany
Experience
Mid-level · 3+ years
Job description
Customer Success Manager who takes over new customers after the sales handover, guides them to their first successful test and grows an existing B2B SaaS portfolio.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Germany
- Languages
- German – very good, English – business fluent
- Pay
- EUR 53,000 – 72,000 / year
What you'll do
- Take over new customers from the sales team and guide them to their first successful test
- Manage an own customer portfolio with regular check-ins and strategy calls
- Spot churn risks early using usage data and health score and act proactively
- Identify upsell potential such as higher plans or new AI features and close it
- Conduct cancellation calls, understand the real reasons and make save offers
- Pass structured customer feedback to product and engineering and help build customer success processes
- Look after customer accounts from SMB to mid-market plus agencies
- Work with HubSpot, ChartMogul and own usage data
- Report to the CRO and work closely with sales, support and product
- Help build the function and shape processes that are still being created
What we're looking for
- At least 2-3 years of experience in customer success, account management or consulting, ideally B2B SaaS
- Understanding of online marketing and web analytics
- Basic technical understanding, not afraid of a tracking setup or snippet
- Enjoys working with numbers and prioritising based on data
- Clear and empathetic communication, also with dissatisfied customers
- Very good German and business-fluent English
Nice to have
- Experience with A/B testing, CRO or GA4 is a big plus
Benefits
- Variable annual salary of EUR 53,000-72,000 consisting of fixed salary and commission
Apply
About Varify Software GmbH
The European A/B testing platform for teams that want to optimise their website based on data
Cookieless, GDPR-compliant A/B testing platform hosted in Frankfurt, deeply integrated into GA4 and BigQuery, priced at a fixed rate instead of by traffic.
Mission
Help existing customers achieve real results with Varify, stay long-term and grow with it
Key facts
- Frankfurt
- Over 450 companies and agencies already test with Varify
- Hosting in Frankfurt, cookieless and GDPR-compliant