IB
Customer Success Team Lead
Contract type
Ongoing
Work mode
Remote
Experience
Lead / principal · Not stated
Level inferred from job title
Job description
A remote Customer Success Team Lead role at Impact Brands, overseeing daily operations of the customer success team to maintain service standards and customer retention. The position involves coaching agents, tracking attendance and efficiency, and analyzing support data.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote
- Pay
- USD 650 – 750 / month
What you'll do
- Oversee the daily operations of the Customer success team, ensuring high service standards and strong customer retention
- Provide support and guidance to team members
- Monitor and track team attendance to ensure adequate coverage
- Conduct one-on-one coaching sessions to enhance agent performance and skills
- Assess and track agent efficiency on a daily, weekly, and monthly basis
- Analyze customer feedback and support data to identify trends and implement improvements that increase customer satisfaction and retention
- And other tasks
What we're looking for
- Proven experience in customer support, team management, or a similar role with a strong focus on customer satisfaction and retention
- Strong communication and leadership skills
- Ability to analyze data and identify trends for process improvement
- Detail-oriented with excellent organizational and problem-solving abilities
Your team
Customer Success Team
Benefits
- Remote work
- 15+ Working Days of Holidays
- Internet subsidy
- Health and wellness budget
- Birthday Gift
- Team spirit - regular team-building activities and engaging online events
- Professional growth
- Volunteering - 2 paid days each year
- Permanent contract
- Global flatwork culture
- A whole bunch of other benefits
Apply
About Impact Brands
IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast).
Mission
We are dedicated to helping improve the lives of people all over the world.
Key facts
- over 350 colleagues
- Health and wellness
- Expanded to a diverse family of 7+ brands
- Has already positively impacted the lives of 3 million people worldwide
- Fully remote organization
What they value
- Open-mindedness
- High energy
- Adaptability
- Growth of every team member