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Customer Support Specialist

Gcore
Contract type
Ongoing
Work mode
Remote · Georgia
Experience
Junior / entry level · 1+ years

Job description

First-line technical support role at Gcore, handling customer and internal user requests via chat, email and phone in English, consulting on products such as Cloud, CDN, Hosting and AI, and resolving technical issues.

At a glance

Work mode
Remote · Georgia
Languages
English – B2 or higher

What you'll do

  • First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English
  • Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more
  • Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed

What we're looking for

  • 1+ year of Technical Support experience
  • Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
  • Good understanding of hardware and software diagnostics (reading logs, etc.)
  • English level B2 or higher
  • Excellent customer advocacy and soft skills
  • Strong problem-solving abilities
  • Quick learner, organized, and a team player
  • Responsible, polite, and optimistic with strong communication skills
  • Able to explain complex concepts clearly and simply
  • Skilled at prioritizing tasks

Nice to have

  • Experience with Cloud, CDN or Hosting
  • Experience with Linux and API

Benefits

  • Competitive salary
  • Flexible working hours
  • Remote, hybrid, or office work options depending on your role
  • Work from anywhere in the world for up to 45 days per year
  • Private medical insurance for you and your family*
  • 5 additional vacation days*
  • Additional fully paid sick leave days*
  • Allowance for significant life events and birthdays
  • Language classes
  • Modern office space with free snacks, drink and entertainment options*
  • Team sports activities*

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About Gcore

Connect the world to AI, anywhere, anytime

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.

Mission

To connect the world to AI, anywhere, anytime.

Key facts

  • 550+ professionals
  • Luxembourg
  • Cloud and edge infrastructure, web performance, content delivery, and security
  • 210+ edge locations
  • 50+ cloud regions
  • Thousands of GPUs
  • Global provider of infrastructure and software solutions for AI, cloud, network, and security

Partners & customers

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