CG
Customer Support Specialist (m/w/d) – SaaS & digitale Produkte
Contract type
Ongoing
Work mode
Remote · Germany
Experience
3 years
Job description
Customer Support Specialist at a medical cannabis software provider, acting as the interface between pharmacies, Product and Development, supporting users of the SaaS platform and helping improve processes and products.
At a glance
- Work mode
- Remote · Germany
- Languages
- German – fluent, English
What you'll do
- Support pharmacies with technical and application-related questions via ticket, email, phone and occasionally video call
- Analyze problems, narrow down errors and prepare relevant information in a structured way
- Develop own solution approaches rather than just passing problems on
- Identify recurring problems, develop improvement suggestions and support their implementation
- Create and further develop internal documentation, workflows and standards
- Coordinate closely with Product, Development and other teams
- Accompany new features and releases and prospectively take responsibility for product areas or categories
What we're looking for
- Experience in customer support, ideally for SaaS, digital platforms or products requiring explanation
- Confident use of digital tools such as Excel/Google Sheets and ticket systems (e.g. Zoho Desk, Zendesk)
- Basic technical understanding
- Good analytical and structured way of working
- Very good German skills in speaking and writing
- Ownership: takes responsibility and does not wait for the next instruction
- Critical thinking: questions processes and contributes own improvement ideas
- Resilience: stays calm and solution-oriented under high volume, bugs or short-term changes
- Willingness to learn: enjoys understanding new systems, products and technical contexts
- Team spirit: enjoys working with different people and teams
- Strong communication: can explain complex topics understandably, empathetically and professionally
- Independence: works autonomously but knows when support is needed
- Problem solving: wants to understand why something does not work, not just fix the symptom
Nice to have
- Experience with CMS, databases or SQL is a plus
- English skills are a plus
Benefits
- Innovative environment developing software solutions for the digital healthcare and cannabis industry
- Varied projects with diverse tasks, exciting challenges and plenty of room to shape things instead of routine
- Flat hierarchies with open communication, short decision paths and collaboration at eye level
- 30 days of vacation
- Corporate benefits with exclusive discounts at numerous partners
- Flexible working hours
- Feedback and development through regular conversations and concrete opportunities for personal and professional growth
- Structured people onboarding with a personal and well-organized start, clear processes and fixed contacts
- Responsibility and room to shape things, actively contributing your ideas
Apply
About Cannaleo Digital GmbH
One of the leading software providers in the medical cannabis sector
Software provider in the medical cannabis sector whose solutions are used by over 400 pharmacies and have processed more than 3 million orders
Mission
Shaping the digital future of medical cannabis supply with digital products for pharmacies, doctors, wholesalers and other partners
Key facts
- Medical cannabis software / digital healthcare
- Over 400 pharmacies use the company's solutions
- More than 3 million orders have been processed through its systems
- Develops digital products for pharmacies, doctors, wholesalers and other partners
What they value
- Ownership and taking responsibility
- Open communication and collaboration at eye level
- Room to contribute your own ideas