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Customer Support Specialist - Remote Benelux
Contract type
Part-time
Work mode
Remote · Belgium, Netherlands
Experience
3 years
Job description
A part-time, fully remote Customer Support Specialist role helping Upway's customers in Belgium and the Netherlands with fast, clear and human support.
At a glance
- Employment
- Part-time
- Work mode
- Remote · Belgium, Netherlands
- Languages
- Dutch – fluent, English – fluent
- Pay
- EUR 1,800 – 2,100 / month
What you'll do
- Answer customers via email and chat in a friendly and professional way
- Analyse and resolve problems and questions, possibly together with logistics and operations teams
- Actively contribute to an excellent customer experience at every contact moment
- Handle administrative follow-up of orders and files
- Think along about improvements and automations in internal operations
- Coordinate with suppliers and partners to strengthen the service
What we're looking for
- Experience in customer service or a customer-facing role
- Strong communication skills, both spoken and written
- Excellent Dutch and English
- A solution-oriented mindset and a strong sense of responsibility
- Willingness to take initiative and make things better
Nice to have
- Interest in sustainable mobility or bicycles
- Experience with logistics or operational processes
- Affinity with automation and process improvement
Benefits
- Work on a mission that matters: more sustainable mobility
- A product to be enthusiastic about: e-bikes
- A fully remote job with lots of autonomy and room for initiative
- A close-knit, international team that supports each other
Apply
About Upway
We make e-bikes accessible to everyone
Upway buys, refurbishes and sells electric bikes across Europe and has grown into an international scale-up active in 9 countries.
Mission
Making sustainable mobility more affordable and simpler by giving thousands of bikes a second life
Key facts
- 2021
- Active in 9 countries
- Supported by investors such as Sequoia, Exor and Korelya Capital