M
Customer Value Architect III
Contract type
Ongoing
Work mode
Hybrid
Experience
3 years
Job description
A customer success/consulting role owning adoption, value, and AI maturity for a named portfolio of high-value Mixpanel accounts, from onboarding through the contract lifecycle. The role is relationship- and strategy-focused rather than technical engineering.
At a glance
- Work mode
- Hybrid
What you'll do
- Own the value workstream with customers: understand the business challenges that led them to buy Mixpanel, how they measure ROI, and ensure they achieve that ROI by working across customer teams and collaborating with other Mixpanel teams
- Build and own relationships across business and technical stakeholders, including executive sponsors, aligning Mixpanel's capabilities to customers' highest-priority goals
- Develop and execute success plans that map customer business objectives to adoption milestones and measurable outcomes
- Perform ongoing discovery of the customer's business priorities, internal toolset, and business pain, synthesizing it into actions for success plans and sharing with internal partners
- Partner with the AE on expansion and growth motions and with the renewal team on renewal execution, bringing the value case and adoption evidence
- Lead customer enablement sessions covering topics like dashboard design, funnel analysis, and retention modeling to grow Mixpanel usage depth and breadth
- Proactively monitor product usage and health signals and lead regular business reviews to surface insights, deepen adoption, and surface risk early
- Drive customer adoption by identifying new pockets for Mixpanel usage and strategies for re-engagement where adoption is low
- Identify underutilized features and contracted capabilities and translate them into concrete recommendations
- Triage customer product requests and issues, solving use case questions, basic troubleshooting, and escalating as appropriate
- Assess a customer's AI maturity and advise on their agent and context strategy
- Fluently use Mixpanel's own AI surface (Mixpanel AI, Mixpanel Agent, Headless, and MCP) to help customers building AI-native workflows on their product data
- Use AI as a personal operating habit: a rehearsal partner for executive conversations, a discovery-prep engine, and stakeholder sentiment analysis
- Coordinate across GTM, Product, and Engineering to manage escalations, advocate for customer needs, and bring the right resources to bear
- Contribute to team playbooks and best practices that scale impact across the broader CS organization
What we're looking for
- Experience in Customer Success, management consulting, or a related field supporting complex B2B SaaS accounts
- A track record of managing relationships at every level across different functions (from business executives to technical ICs) and influencing decisions at the C-suite level
- The ability to translate technical concepts—data models, analytics instrumentation, product metrics—into business terms that resonate with non-technical stakeholders
- Demonstrated ability to drive platform adoption and connect product usage to customer business outcomes
- Experience building and executing strategic value and adoption plans, tying day-to-day activities to strategic outcomes and communicating wins in terms of ROI
- Hands-on experience with agentic or AI-native tooling, MCP-based workflows, LLM copilots, or similar (beyond casual ChatGPT use)
Nice to have
- Background in product analytics, growth, or data-driven product development
- Experience in a technical advisory or solutions capacity (e.g., implementation, professional services)
- Familiarity with analytics instrumentation, event tracking, or data tooling
Benefits
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Apply
Direct apply at Mixpanel
Opens the job posting at Mixpanel
About Mixpanel
The leading product intelligence and analytics platform
Mixpanel is a product intelligence and analytics platform trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what's working, diagnose what's not, and decide what to build next.
Key facts
- Product analytics / software
- Trusted by more than 29,000 companies
- $277M invested from prominent investors
- Pioneering event-based data analytics platform
Partners & customers
Andreessen-HorowitzSequoiaYCBain Capital
What they value
- Make Bold Bets
- Innovate with Insight
- One Team
- Candor with Connection
- Champion the Customer
- Powerful Simplicity