Customer Value Architect - Japan
Job description
Customer Value Architect at Neara working directly with high-value Japanese utility customers to drive adoption of Neara's digital twin platform, define and validate ROI, and expand its use across their organisations.
At a glance
- Work mode
- Remote · Japan
- Languages
- English
What you'll do
- Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
- Work directly and closely with customers, including meaningful time on-site, to drive and embed use of the Neara platform and enable customers to use it proficiently throughout their organisation.
- Ensure that Neara solutions adopted by customers are delivered as contractually scoped and deliver on identified business outcomes.
- Develop a deep understanding of customer strategic imperatives and business goals to provide clear guidance on where Neara solutions can enable or enhance them.
- Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including workflow or change management requirements outside core Neara scope.
- Collaborate with customers to define and deliver business cases and related ROI metrics, including established cadences around internal reporting and value delivery reviews.
- Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions by identifying additional business drivers or pain points.
- Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships built on credibility, authenticity and transparency.
- Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
- Design and deliver focused training sessions and workshops aligned with customer goals and workflows.
- Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.
What we're looking for
- Ability to read, speak, and write in English
- Familiarity with enterprise software platforms and deployments
- Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization
- Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities
- Strong communication skills, able to explain complex topics clearly
- Strong critical thinking capabilities, able to translate back from customer outcomes to technical solutions
- Strong external stakeholder engagement skills, including the ability to build trusted relationships
- A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities
- Adhere to Neara's information security policies and handle client and infrastructure data responsibly
- Current and unrestricted rights to work in Japan
Nice to have
- An engineering degree
- Experience within infrastructure, and specifically the energy sector
Your team
APAC Customer Success team
Day-to-day collaboration on client implementation projects; reports to VP, Customer Success - APAC (Sydney).
Benefits
The stability and backing of a well-funded international company, with access to global expertise and training, including regular travel to customers and other Neara offices in Sydney, London and the US
- Long-term career development as an early member of Neara's Japan team, with room to grow as the business expands
- Meaningful work that contributes directly to society by making Japan's power infrastructure safer and more resilient
- Supportive, collaborative colleagues who value your ideas and expertise
- Remote working in Japan (with travel expectations to customers and team based in Tokyo)
Apply
Direct apply at Neara
Opens the job posting at Neara
About Neara
Neara uses advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, helping asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.
Mission
Empower the world's largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.
Key facts
- Digital twins of electricity grids across four continents
- Simulates extreme weather and structural stress at a network-wide scale
- Serves the world's largest utilities
- Offices in Sydney, London and the US
What they value
- Diversity
- Belonging
- Equal employment opportunity