Database Support Engineer (EMEA)
Job description
A Database Support Engineer role on Supabase's Support Team, helping developers resolve complex issues and get the most out of the Supabase platform. The position focuses on advanced Postgres troubleshooting, customer advice, and improving product quality based on real-world usage.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · EMEA time zones
What you'll do
- Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
- Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and offer tailored advice to our most advanced users.
- Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps.
- Ask smart, targeted questions that turn incomplete reports into actionable cases.
- Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations.
- Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.
- Mentor junior team members and help raise the overall bar for support quality.
What we're looking for
- 7+ years in technical support, databases, backend engineering, SRE, or a similar field.
- Deep PostgreSQL expertise—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
- Strong in high-performance SQL and query optimization.
- Comfortable troubleshooting complex setups, including multi-tenant schema patterns and distributed system behavior.
- Can debug Edge Functions when failures get tricky.
- Handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.
- Hands-on experience with cloud hosting providers like AWS.
- Comfortable in terminal and Linux environments.
- Thrive in high-volume situations and can form and test assumptions quickly.
- Required residency/location within EMEA time zones.
Your team
Support Team
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
Benefits
- Fully Remote
- ESOP
- Tech Allowance
- Health Benefits
- Annual Off-Sites
- Flexible Work
- Professional Development
Apply
About Supabase
The Postgres development platform, built by developers for developers.
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
Key facts
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
- Born-remote and open-source-first
- No Supabase offices
What they value
- We move fast, build in public, and use what we ship.
- We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.