Debt Collections Advisor - Netherlands
Job description
A consultant/advisor role for experienced debt-collection professionals to review and validate Murphy AI's voice AI agents for collections in the Netherlands. Paid hourly, roughly 5–20 hours per month, fully remote.
This is an application to a talent network
You are applying to be considered for upcoming projects. It is not a single open position, and work is offered as projects arise.
At a glance
- Employment
- Contract · Independent contractor
- Work mode
- Remote · Netherlands
What you'll do
- Review call flows, scripts and negotiation logic used by Murphy's AI agents and flag anything that doesn't match how a real collections desk would handle it.
- Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths against real-world practice.
- Stress-test edge cases: disputes, renegotiation, hardship, repeat promises-to-pay, and regulatory triggers.
- Flag anything that could create compliance risk under British consumer-protection rules.
- Advise on tone, channel mix and contact-frequency norms considered acceptable vs. abusive in the Netherlands market.
- Join periodic working sessions (calls/async review) with Murphy's product and engineering teams.
- Share real examples, scripts and playbooks from your own collections experience (anonymized, no client data).
What we're looking for
- Bank in-house collections leaders — you've owned the creditor-side process: placement strategy, make-vs-buy decisions, and portfolio oversight.
- DCA / servicer / BPO collections & contact-centre managers — you've run the floor: cadence, scripts, cure rates, and agent incentives.
- 5+ years of experience in collections.
- Current or recent (≤2 years) experience at a named bank, DCA, servicer or BPO.
- A title of Manager, Team Lead, Head, Director or VP (front-line agent/officer/advisor titles only qualify if you've since moved into managing a team).
Your team
advisor network
Consultant/advisor capacity working directly with Murphy's product and AI teams.
Benefits
- Shape how AI actually collects debt at some of the world's top banks
- Flexible, low-commitment engagement that fits around your current job.
- Work directly with a founding product/AI team backed by Northzone, ElevenLabs and Lakestar.
- Competitive hourly consulting fee.
Apply
About Murphy AI
AI agents for banks, starting with voice AI for debt collection
Murphy deploys AI agents for banks starting with voice AI for debt collection. Its AI-powered agents adapt instantly, engaging with debtors across channels like voice, messengers, email and SMS to maximize results while preserving trust.
Key facts
- Live with Santander, Revolut, BBVA and dozens others
- Proven the product in large-scale pilots with top-tier banks
- Targeting a $300Bn+ industry
- Backed by Northzone, ElevenLabs and Lakestar
Partners & customers