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Delivery Lead - AI-Enabled Products

Storyteller
Contract type
Ongoing
Work mode
Remote · South Africa
Experience
Mid-level · 4+ years

Job description

Hands-on delivery and operations role owning client-facing products and AI-enabled services end to end, from ambiguous brief through configuration, onboarding, testing, rollout and reliable day-to-day operation. Works across clients, Product, Engineering, Design and Support and directs a small number of junior team members.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Remote · South Africa

What you'll do

  • Take products and initiatives from an ambiguous brief through configuration, onboarding, testing, rollout and adoption to reliable day-to-day operation.
  • Turn messy requests into a plan with owners, dependencies, risks and a definition of done — then run it: brief people, follow up, remove blockers, make the calls.
  • Own AI-enabled services after launch: know the prompts, inputs, outputs, dependencies and human review steps, and build the checks that catch weak output and drift before the client does.
  • Investigate before escalating: reproduce the issue, check configuration and expected behaviour, assess impact, and hand Engineering a well-framed problem rather than a forwarded email.
  • Keep clients confident – clear on progress, honest about uncertainty and constraints — and turn what you learn in delivery into requirements Product and Engineering can act on.
  • Lead more junior team members: give them context, standards and direct feedback, and expand their ownership as they earn it.
  • Use AI tools throughout (investigation, analysis, documentation, QA, reporting) while staying responsible for validating the result, and leave behind playbooks, checklists and automation so each cycle is stronger than the last.

What we're looking for

  • 4+ years in implementation, product operations, technical account management, client delivery or similar - and you've personally taken work from ambiguity to a real outcome, not coordinated someone else doing it.
  • Good decisions with incomplete information: find the evidence that matters, weigh client impact against quality, cost and speed, and change course when the facts change.
  • Technical enough to reason about APIs, SDKs, integrations, configuration and data without being an engineer.
  • Practical AI fluency: understand how an AI-enabled workflow behaves in production — prompts, inputs, failure modes, review - not just how to use a chatbot.
  • You can direct people and hold a standard, and you know the difference between activity and results.
  • You don't wait for a perfect brief or a meeting invite to make progress.
  • Detail at pace: you spot missing ownership, weak evidence and work that isn't ready.

Nice to have

  • Operated an AI workflow, automation or platform after launch (quality, monitoring, cost, support).
  • Implemented SaaS or developer-facing products: APIs, SDKs, CMS, UAT, analytics.
  • Sport, media, live events or ad-tech background.
  • Remote startup or scale-up experience where the process didn't exist yet.

Benefits

  • Up to ZAR 1,000,000 per year
  • 33 Days Paid Leave and Benefits
  • Working with the latest hardware, tech stack and tools

How to get hired

  1. 1Short call focused on your experience, operating judgment and use of AI.
  2. 2Practical (paid) take-home exercise based on a realistic product-delivery and AI-operations problem. AI use is expected; we will want to understand what you accepted, changed, checked and rejected.
  3. 3Interview with a team member to discuss your examples, decisions and task approach.

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About Storyteller

High-growth B2B SaaS company

Storyteller helps leading sports, media and entertainment brands create and deliver engaging content experiences across their owned digital products. Its platform includes native iOS, Android and Web SDKs, publishing tools, analytics and advertising support.

Key facts

  • B2B SaaS
  • Remote-first, product-led and highly focused on execution
  • Platform includes native iOS, Android and Web SDKs, publishing tools, analytics and advertising support
  • Relied on by leading global brands, particularly within sports

What they value

  • Ownership
  • Direct communication
  • Sound judgment
  • People who improve the way work gets done rather than accepting recurring friction