Delivery Manager
Job description
Delivery Manager at Cytora responsible for client delivery, ensuring the team follows internal delivery best practices, optimizing team flow, and managing a business analyst and a Customer Engineer. The role sits in the Delivery/Customer Success team and connects day-to-day work with the product vision.
At a glance
- Work mode
- Remote · UK
What you'll do
- Ensure your team follows our internal delivery best practices
- Effectively communicates across technical and non-technical boundaries, building trust and authenticity
- Optimizes team flow, addresses issues, and builds agile capabilities within the team
- Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization
- Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision
- Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement
- Effectively manages a business analyst and a Customer Engineer
- Builds a close relationship to internal and external key stakeholders and ensures continuous engagement
What we're looking for
- Proven experience in Agile project management, demonstrating successful implementation of methodologies
- Excellent problem-solving and critical-thinking skills, addressing challenges proactively
- Track record of managing multiple projects simultaneously, ensuring timely delivery
- Effective collaboration with stakeholders at all levels
- Strong understanding of technology and its applications, especially in AI/Data Science products
- Continuous learning mindset, staying abreast of industry trends in Agile practices
- Adaptability to a fast-paced and evolving work environment
Nice to have
- Successful remote working experiences
- Agile Certification: CSM, TKP, KMP, or KCP
- Experience with distributed teams and AI/Data Science products
- Familiarity with the insurance industry
Your team
Delivery/Customer Success
Benefits
- Private medical insurance, including dental and vision
- Holiday and vacation time
- Health and wellness days
- A day off for your birthday
Apply
Direct apply at Cytora
Opens the job posting at Cytora
About Cytora
We're building the connective intelligence that moves insurance.
Cytora, part of Applied, builds technology that turns complex decisions and workflows into faster, clearer action across the insurance lifecycle. At Cytora, you get the pace and ownership of a focused team with the reach of a global technology company.
Mission
Cytora, part of Applied, is the connective intelligence transforming how insurance works. Together, we build technology that turns complex decisions and workflows into faster, clearer action across the insurance lifecycle.
Key facts
- Insurance technology
- Part of Applied
- Builds technology supporting agencies, carriers, and teammates across the insurance lifecycle
What they value
- Sharp thinking
- Direct collaboration
- Work that lands with customers
- Expertise
- Curiosity
- Care
- Accountability